Senior Customer Service Representative

2 weeks ago


Lawnside, New Jersey, United States Ohm Systems, Inc Full time

Estimated salary: $60,000 - $80,000 per year.

About the Role

We are seeking a highly skilled Senior Customer Service Representative to join our team at Ohm Systems, Inc. This is a 12-month contract position with American Water in Lawnside, NJ.

Key Responsibilities
  • Create and manage work orders based on customer calls and inquiries, ensuring timely updates and resolution of issues.
  • Investigate and resolve complex customer complaints, providing proactive communication and solutions.
  • Maintain accurate and up-to-date Excel spreadsheets for tracking purposes, analyzing data to inform business decisions.
  • Provide exceptional customer service via phone, email, and in-person interactions, building strong relationships and trust with clients.
Requirements
  • Proficiency in Microsoft Applications (Excel, Outlook), with experience in data analysis and management.
  • Excellent communication and customer service skills, with a focus on empathy and problem-solving.
  • High School Diploma required, with a valid driver's license.
Why Work with Us?

At Ohm Systems, Inc., we pride ourselves on delivering outstanding staffing and consultancy solutions to our clients across the United States. We foster an inclusive work environment that values diversity and promotes equal opportunities. Our goal is to link highly skilled professionals with top companies like American Water, creating long-term value and success.



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