Patient Experience Coordinator

2 weeks ago

Phoenix, Arizona, United States Oak Street Health Full time
Job Title: Welcome Coordinator

We are seeking a highly skilled and compassionate Welcome Coordinator to join our team at Oak Street Health. As a key member of our Service Team, you will play a vital role in creating a seamless experience for our patients and community members.

Key Responsibilities:
  • Welcome patients and guests, ensuring a warm and inclusive environment
  • Conduct visit check-in and assist patients with required forms
  • Collect co-pays and update patient information in our electronic medical record platform
  • Schedule and reschedule appointments within our electronic medical records platform
  • Manage phone lines, answering calls, taking messages, and conducting outbound calls as instructed
  • Maintain the cleanliness of the Welcome and Community Room areas
  • May be required to float to other centers in the region on an infrequent basis
Requirements:
  • Strong computer skills and basic knowledge of Google Suite
  • Professional phone etiquette
  • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
  • US work authorization
  • Strongly preferred: experience in customer service setting, some college preferred
About Oak Street Health:

Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare. Our innovative care model is centered right in our patients' communities, focused on the quality of care over volume of services. We're an organization on the move, with over 150 locations and an ambitious growth trajectory.

We're looking for team members who embody our Oaky values and passion for our mission. If you're a motivated and compassionate individual who is dedicated to delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

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