Customer Service Representative

4 weeks ago


Jacksonville, Alabama, United States State Farm Insurance Full time

Customer Service Representative Job Summary

At State Farm Insurance, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, answering their inquiries, and resolving any issues they may have.

Key Responsibilities:

  • Assist customers with policy changes, inquiries, and complaints.
  • Provide accurate and timely information regarding insurance products and services.
  • Process policy applications, renewals, and cancellations.
  • Handle billing and payment inquiries.
  • Resolve customer issues and complaints in a professional and efficient manner.
  • Collaborate with team members to ensure customer satisfaction.
  • Maintain accurate customer records and update information as needed.
  • Follow company policies and procedures to ensure compliance with insurance regulations.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Strong knowledge of insurance products and services.

About State Farm Insurance:

State Farm Insurance is a leading provider of insurance products and services. We're committed to providing our customers with exceptional service and support.



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