Treasury Management Specialist

1 month ago


Indianapolis, Indiana, United States First Commonwealth Bank Full time
Treasury Management Client Support Specialist II

At First Commonwealth Bank, we are seeking a highly skilled Treasury Management Client Support Specialist II to join our team. As a key member of our Treasury Management group, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Perform onboarding and maintenance of Treasury Management products and services, including Business Online Banking, TM Online, ACH Origination, Wires, Positive Pay, Lockbox, Cash Vault, Remote Deposit Capture, BAI, EDI, and Sweeps.
  • Implement Account Analysis pricing as instructed by TMO and/or TM Service Specialist (TMSS).
  • Conduct client training for Treasury Management products and services.
  • Assist with demos for potential TM clients.
  • Handle incoming service calls from Treasury Management clients, including troubleshooting, password resets, and account inquiries.
  • Complete client follow-up resulting from inbound calls, including account maintenance requests, records research, and outbound calls to other departments.
  • Make outbound client service and support calls.
  • Work with Treasury Management vendors to troubleshoot issues.
  • Execute trades for Mutual Fund Sweep product.
  • Test and validate file formats and layouts to ensure system compatibility.
  • Identify additional customer needs through interaction and send follow-up to Treasury Management Sales.
  • Perform and document User Acceptance Testing on TM products.
  • Aid in the development, implementation, maintenance, and enforcement of procedures.

Requirements:

  • High school diploma or equivalent required. Three (3) years of experience in Treasury Management, Accounting, or related field is preferred.
  • Above average analytical ability.
  • Proficient reading, writing, and grammar skills; proficient analytical and mathematical skills; proficient communicative and interpersonal relations skills.
  • May be eligible for Telecommuting.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities



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