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Catering Sales Director

2 months ago

Tallahassee, Florida, United States MCR Hotels Full time

About the Role:

The Catering Sales Manager at MCR Hotels is responsible for proactively soliciting and handling catering sales opportunities. This includes ensuring business is turned over properly and in a timely fashion for service delivery. The successful candidate will conduct day-to-day activities related to catering sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives.

Key Responsibilities:

  • Collaborate with the operations team to develop and implement comprehensive plans for groups and events.
  • Oversee the events efforts for the hotel, leading by example and mentoring team members to effectively implement smart strategies.
  • Nurture and grow client relationships through upselling and proactive customer service once contracts have been signed and handed over to the events team.
  • Plan, organize, and manage all aspects of events and group meetings from conception to completion, including menu and room set planning, audio visual, logistics, equipment rentals, tastings, menus, themes, walkthroughs, participation on the floor during event service, invoicing, and follow-up.
  • Ensure MCR Events SOPS are followed and completed accurately.
  • Maintain accurate, organized, and up-to-date file management system in order to quickly and effectively meet clients and colleagues needs; utilizing Delphi to trace all daily activities and correspondence with clients to ensure prompt responses.
  • Identify and act on business opportunities through a constant pursuit of knowledge about market trends, competition, and customers.
  • Communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required.
  • Work to continuously improve customer service by integrating obtained feedback into action plans.
  • Negotiate with clients for banquets, meetings and other functions, all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure. On completion of negotiations, inform other departments of arrangements in writing which are necessary to assure success of the function.
  • Understand the impact of Banquet operations on the overall success of the hotel.

Requirements:

  • Brand experience preferred.
  • Experience with Delphi, SalesPro, or similar computer systems preferred.
  • Excellent time management skills.
  • Strong organizational skills.
  • Strong customer service orientation.
  • Self-motivated, results oriented, and exhibit a 'can do' attitude.
  • Creative problem-solving skills.