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Housing Support Specialist
2 months ago
If you are passionate about making a meaningful impact in the community, Catholic Charities Archdiocese of Boston offers an opportunity for you to contribute significantly to the lives of families in need.
The Housing Support Specialist for the HEARTH (Helping to Empower and Resettle Through Housing) Program plays a crucial role in assisting families transitioning from shelters to permanent housing. This position focuses on providing essential support and resources to ensure families achieve stability and work towards self-sufficiency.
Key Responsibilities
- Review and implement program guidelines to ensure adherence to established standards.
- Maintain confidentiality and comply with all privacy regulations concerning client information.
- Facilitate communication by providing services in the client's preferred language, utilizing interpreter services when necessary.
- Collaborate with the Housing team to create tailored housing plans, empowering families to actively engage in their housing search.
- Assist families in setting up their new homes, ensuring that essential furnishings and personal items are in place prior to their move-in.
- Provide transportation or coordinate travel for families to their new residences, conducting safety orientations within a day of their placement.
- Support families in establishing utility accounts with local service providers as required.
- Complete all necessary procedures for family placements, including educating families on lease agreements and housing safety measures.
- Work alongside the Housing team to foster positive relationships with landlords and property managers.
- Conduct regular case management sessions with adult family members to monitor progress towards self-sufficiency.
- Adhere to guidelines for family stabilization post-placement, including conducting home visits to ensure compliance with agency standards.
- Prepare and submit all required reports and documentation in a timely manner.
- Maintain organized case files and thorough documentation of client interactions and referrals.
- Engage in both office work and field interactions with clients, requiring frequent travel.
- Uphold professional boundaries and confidentiality at all times.
- Participate in all required meetings and training sessions.
- Other duties as assigned.
Qualifications
- Bachelor's degree in human services or a related field.
- Experience working with vulnerable populations, including refugees and the homeless, is preferred.
- Bilingual abilities in English and Haitian Creole or Spanish are advantageous.
- Strong listening and de-escalation skills.
- Ability to work both independently and collaboratively within a team environment.
- Cultural sensitivity and a commitment to equity and inclusion in a diverse workplace.
- Excellent communication and relationship-building skills.
- Strong analytical and critical thinking abilities.
- Exceptional organizational skills with attention to detail.
- Proficiency in Microsoft Office Suite and virtual meeting platforms.
- Willingness to learn and adapt to new responsibilities.
- A valid driver's license and reliable transportation are required.
- Availability to work evenings and weekends as necessary.
We offer competitive benefits, including a 403(b) retirement plan and generous time off.
Catholic Charities is an equal opportunity employer, and we welcome applications from all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
