Customer Relations Specialist
3 weeks ago
Job Summary
We are seeking a highly skilled Customer Relations Specialist to join our team at Yamelys Santana - State Farm Agent. As a key member of our insurance agency, you will play a vital role in generating exceptional client experiences and contributing to the growth of our successful business.
About the Role
This is a fantastic opportunity for an ambitious and customer-focused individual to enhance their career while working in a dynamic environment. You will be responsible for managing customer inquiries, resolving issues, and coordinating with other departments to ensure seamless customer satisfaction.
Key Responsibilities
- Manage Customer Inquiries: Respond promptly and professionally to customer queries via various channels.
- Resolve Issues: Effectively troubleshoot and resolve customer complaints in a timely and satisfactory manner.
- Maintain Client Records: Update and maintain accurate client information to ensure seamless communication and service delivery.
- Coordinate with Departments: Collaborate with internal teams to ensure consistent and high-quality customer service across all touchpoints.
Required Skills and Qualifications
- Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and colleagues.
- Problem-Solving Skills: Ability to analyze complex problems and develop effective solutions.
- Customer Service Experience: Previous experience in customer-facing roles preferred but not essential.
Compensation and Benefits
Our estimated salary for this role is $40,000 - $60,000 per year, depending on experience. We also offer a range of benefits including health insurance, retirement plan, and paid time off.
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