Club Hospitality Operations Director

3 days ago


Miami Beach, Florida, United States Fisher Island Club Full time

About Fisher Island Club

Fisher Island Club is a luxury resort and private club located on a beautiful island in Miami. We offer an unparalleled level of service and amenities, making us the perfect destination for those seeking a truly unique experience.

Job Summary

We are seeking a highly skilled and experienced professional to join our team as the Club Accommodations Manager. This role requires a strong background in hospitality, excellent communication skills, and the ability to work effectively in a fast-paced environment. The successful candidate will be responsible for managing the day-to-day operations of our accommodations department, including front office management, staff supervision, and guest services.

Responsibilities

  • Front Office Management: Manage the front office operations, including check-in/check-out procedures, room assignments, and key control.
  • Staff Supervision: Supervise and train a team of accommodations staff, including housekeepers, bellhops, and front desk agents.
  • Guest Services: Ensure that all guests receive exceptional service and that their needs are met in a timely and efficient manner.

Requirements

  • Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Experience: Minimum 2-3 years of experience in hospitality or a related field.
  • Skill: Excellent communication and interpersonal skills; ability to work effectively in a team environment.

Working Conditions

This position requires a flexible schedule, including evenings, weekends, and holidays. The ideal candidate will be able to work well under pressure and maintain a high level of professionalism in a fast-paced environment.

Benefits

  • Competitive Salary: $65,000 - $80,000 per year, depending on experience.
  • Benefits Package: Comprehensive benefits package, including medical, dental, vision, 401(k), and paid time off.

What We Offer

  • Opportunities for Advancement: We offer opportunities for advancement and professional growth within our company.
  • Collaborative Team Environment: We pride ourselves on being a collaborative team environment where everyone works together to achieve common goals.


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