Lead Architect

3 days ago

San Antonio, Texas, United States The Capital Group Companies , Inc. Full time
About the Role

We are seeking a highly skilled Lead Architect to join our Information Technology Group (ITG) in the Servicing area. As a technical domain expert, you will play a critical role in steering strategic technology direction by leveraging AI and data to support our retail and/or retirement servicing area.

Key Responsibilities
  • Define and drive the target state architecture centered on business outcomes and customer/associate experience by leveraging AI and Data.
  • Manage and own the solution blueprint for the respective servicing portfolio.
  • Accountable and oversee architecture for Digital/web Transformation and provide expertise and guidance to development teams.
  • Engage with leadership to understand business strategy, articulate solution options, evaluate tradeoffs, and influence critical decisions.
  • Drive the adoption of AI technologies by leveraging cutting-edge technologies and data to optimize client/associate experiences and operation efficiency.
  • Serve as a subject matter expert for application architecture, cloud, integration architecture, information architecture, Micro-UI, microservice architecture, architectural best practices, design patterns, tools & platforms.
  • Design solutions that deliver business value aligned with architecture principles, technology standards, best practices, and guidelines.
  • Ensure the technical feasibility and scalability of ML/AI and data solutions while adhering to industry best practices and compliance with CG enterprise standards.
  • Evangelize adoption of development best practices like agile & lean methodologies, API-first development methodology, event-based architecture design, dev-ops, continuous delivery, test automation, containerization, and cloud deployments.
Requirements
  • AWS Solution Architect Certificate is required.
  • Experience leveraging data and AI in back-office and Contact Center environments is required.
  • Proven experience and expertise in cloud-native technologies, ML/AI technologies, modern data engineering architecture, and modern application architectures are required.
  • Proven experience in leading technology/digital transformation from legacy architecture to modern architecture like Micro-UI architecture, event-based architecture, micro-service in the cloud.
  • Proven experience in leading external-facing web implementation.
  • Degree in Computer Science or related field with 10+ years of related software engineering/architecture experience.
  • Experience with contact center technologies related to phone, email, and mail channels, and recordkeeper technologies (e.g. SS&C and Empower) (e.g., Genesys) is preferred.
What We Offer

In addition to a highly competitive base salary, you will also be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus, and a retirement plan where Capital contributes 15% of your eligible earnings.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment.

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