IT Service Delivery Manager

5 days ago


Maumee, Ohio, United States Frontline Managed Services Full time

Welcome to Frontline Managed Services, a pioneer in IT, Financial, and Administrative Managed Services for legal and professional service firms.

We are driven by a relentless commitment to excellence, setting industry standards and thriving on pushing boundaries.

The ideal candidate will lead, plan, and direct daily activities of the team to ensure consistent, high-quality support for our clients.

Key Responsibilities:

  • Service Excellence: Oversee and continuously improve service desk operations by tracking performance against SLAs and quality metrics.
  • Team Development: Lead, coach, and mentor service desk analysts, fostering a positive culture focused on growth, accountability, and quality service delivery.
  • Budget and Resource Management: Manage site budgets, staffing allocations, and overtime to meet operational needs effectively while controlling costs.
  • Innovation and Process Improvement: Drive process improvement and innovation within the service desk, implementing scalable solutions to enhance efficiency and effectiveness.

This is an exciting opportunity to join our team as an IT Service Delivery Manager. We are looking for a skilled professional with experience in service management, customer service, and leadership.

Please note that this role requires strong communication, coaching, and problem-solving skills. A bachelor's degree in a related field and relevant certifications are preferred.

We offer a competitive salary, estimated to be around $110,000 - $140,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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