Customer Service Associate

2 weeks ago


Chicago, Illinois, United States Backcountrycorp Full time
POSITION TITLE:
Part-Time Retail Sales Associate - Gearhead

LOCATION:
Onsite in our Retail Store

PAY GRADE:
Hourly

COMPENSATION:
$18.00/hr

KEY RESPONSIBILITIES:
1. Process sales transactions, handle returns, and facilitate exchanges.
2. Assist customers in selecting appropriate products and addressing gear-related inquiries.
3. Conduct regular inventory counts to ensure accuracy.
4. Manage cash flow with precision to maintain financial integrity.
5. Utilize various software systems to complete necessary tasks.
6. Contribute to the creation of engaging product displays to boost sales.
7. Ensure the retail space is organized, clean, and visually appealing at all times.
8. Perform additional duties as assigned.

QUALIFICATIONS:
- High School Diploma or equivalent.
- Minimum of six months experience in retail sales or customer service.
- Excellent verbal and written communication skills.
- Strong multitasking abilities.
- Proactive approach with creative problem-solving skills.
- Effective time management skills.
- Typing speed of 30+ WPM.

PHYSICAL REQUIREMENTS:
- Ability to stand, walk, and sit for extended periods.
- Capable of speaking and listening to customers in person and over the phone.
- Proficient in using a keyboard and reading from a computer screen.
- Ability to lift up to 15 lbs; team lift up to 70 lbs.

ABOUT BACKCOUNTRY:
Our mission is to connect individuals with their passions. We operate multiple online stores, providing customers with the gear, knowledge, and inspiration needed to embrace outdoor adventures. We are committed to offering a diverse selection of premium outdoor products, exceptional shopping experiences, personalized expertise, and community-focused content.

At Backcountry, we value personal and professional growth, allowing employees to take ownership and make meaningful contributions daily. Enjoy perks such as a generous gear discount, seasonal contests, and a friendly work environment. Join a team of passionate individuals dedicated to both their careers and the great outdoors.

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