Customer Service Representative Lead

6 days ago


East Liverpool, Ohio, United States Planet Fitness, Inc. Full time
Job Title: Customer Service Representative Lead

About Us: Planet Fitness, Inc. is a leading fitness franchise with a mission to provide a Judgement Free Zone where everyone feels welcome and motivated to reach their fitness goals.

Estimated Salary Range: $45,000 - $60,000 per year, depending on location and experience.

Job Description:
We are seeking a highly skilled Customer Service Representative Lead to join our team. In this role, you will be responsible for providing exceptional customer service, resolving member complaints, and promoting our services to new and existing members.

Key Responsibilities:
  • Provide excellent customer service to all members, responding to their needs in a timely and professional manner.
  • Resolve member complaints and issues, escalating them to management as needed.
  • Promote our services to new and existing members, highlighting the benefits of our Judgement Free Zone.
  • Work closely with the sales team to achieve sales goals and increase revenue.

Required Skills and Qualifications:
To be successful in this role, you will need:
  • A high school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic math skills and accuracy when handling cash and credit transactions.

Benefits:
We offer a comprehensive benefits package, including:
  • Medical, dental, and vision insurance.
  • 401(k) plan with company match.
  • Employee discounts on membership and merchandise.
  • Tuition reimbursement program.


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