IT Support and Technical Services Specialist
1 week ago
We are seeking a highly motivated IT Support and Field Service Technician to join our dynamic team at Kishmish, Inc.
As a key member of our team, you will be responsible for providing exceptional technical support to our clients, ensuring seamless operations, and driving business growth.
About the Role- Technical Support: Deliver first-level technical assistance to end-users through various channels, including phone, email, and in-person interactions.
- Software Installation: Collaborate with our team to install, configure, and maintain software applications and systems.
- Hardware Support: Provide basic hardware assistance, including setup, troubleshooting, and repair coordination.
- Collaboration: Work closely with other IT team members to escalate and resolve complex technical issues.
- Documentation: Maintain accurate records of support requests, resolutions, and system changes to facilitate knowledge sharing and process improvement.
- Technical Expertise: Familiarity with Microsoft desktops and server platforms, Office Suites, Office 365 environments, backup and endpoint protection, line of business applications, network routing, switching, firewall, and various network protocols.
- Adaptability: Willingness to learn and adapt to new technologies and challenges.
- Communication Skills: Strong written and verbal communication skills.
- Problem-Solving and Analytical Skills: Demonstrated ability to identify, analyze, and resolve complex technical issues efficiently.
- Self-Motivated: A mature self-starter capable of working independently.
- Team Player: Ability to work effectively as part of a team and collaborate with colleagues.
- Customer-Centric: Focus on customer satisfaction and providing outstanding service.
- Competitive Salary: $55,000 - $65,000 per year, depending on experience.
- Health Insurance: Employer premium contribution.
- 401(k) Plan: With company contribution.
- Dental, Life, and Vision Insurance.
- Paid Time Off & Holidays.
- Flex Time and Remote Work Opportunities.
- Professional Development Opportunities.
- Friendly and Collaborative Work Environment.
If you are passionate about delivering exceptional technical support and have the skills and experience required for this role, please submit your resume and cover letter. We look forward to reviewing your application.
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