Customer Success Manager

2 weeks ago

Tustin, California, United States Nuve Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Nuve. As a key member of our organization, you will be responsible for managing the long-term success of our largest customers.

Key Responsibilities
  • Develop strong working relationships with corporate contacts to drive ongoing success.
  • Coach and train a team of Customer Success Representatives on product best practices and workflows to corporate staff, franchise owners, and end users.
  • Collaborate with customers and product managers to manage product enhancement requests and act as a subject matter expert on custom product features for partners.
  • Manage initiatives to increase product adoption, customer satisfaction, and evangelism.
  • Analyze user engagement data and identify actionable insights, with KPIs reported on regularly.
  • Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses.
  • Act as an escalation point on customer support tickets and update account and contact records for accurate reporting.
  • Identify areas for improvement in the customer experience, both in our product and processes.
  • Onboard new customers and own the long-term relationship with customers, with assistance as needed.
Requirements
  • 4+ years of relevant experience managing teams and multiple accounts/projects with a proven track record of success.
  • Be a self-starter who thrives in an entrepreneurial, fast-paced environment with the capacity to lead, motivate, and work well with others.
  • Exceptional account management and project management skills with strict attention to detail.
  • Demonstrated ability to learn new software programs and identify opportunities to use their full potential.
  • A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks, and issues.
  • Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions.
  • Team player with strong communication and organizational skills, and an ability to roll with the punches.
About Nuve

We celebrate individuality and uniqueness, and believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply.

We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Nuve is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $85,000 - $115,000 USD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity, and a holistic suite of benefits.

  • Customer Success Manager

    2 weeks ago

    Tustin, California, United States Nuve Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at Nuve. As a key member of our organization, you'll be responsible for managing the long-term success of our largest customers.Key ResponsibilitiesDevelop strong working relationships with corporate contacts to drive ongoing successCoach and train a team of Customer...

  • Customer Success Advocate

    1 month ago

    Tustin, California, United States DrBalcony Full time

    {"h1": "Customer Success Specialist at DrBalcony", "p": "At DrBalcony, we're seeking a skilled Customer Success Specialist to drive client satisfaction and growth. As a key member of our team, you'll be responsible for delivering exceptional service, building strong relationships, and ensuring our clients achieve their desired outcomes.Key Responsibilities:*...

  • Customer Success Professional

    4 weeks ago

    Tustin, California, United States DrBalcony Full time

    Job OverviewDrBalcony, a pioneering civil engineering start-up, is seeking a highly skilled Customer Success Specialist to deliver exceptional service and support to our clients. This role is pivotal in fostering long-term relationships, ensuring customer satisfaction, and driving retention.Key ResponsibilitiesAct as the primary point of contact for clients,...

  • Customer Service Manager

    5 hours ago

    Tustin, California, United States Button Finance Full time

    Job DescriptionButton Finance is seeking a Customer Service Manager to lead our call center team in delivering exceptional customer experiences. The ideal candidate will have a minimum of 2 years of experience managing a call center in a mortgage company and proficiency in Five9 and OutboundANI. Responsibilities include training call center associates,...

  • Customer Engagement Manager

    2 weeks ago

    Tustin, California, United States PetSmart Full time

    About Our StorePetSmart is a leading pet retailer with a passion for delivering exceptional customer experiences. As a Customer Engagement Manager, you will play a key role in ensuring our stores run smoothly and efficiently, providing a safe and fun environment for our pets and pet parents.About Your RoleIn this critical leadership position, you will be...

  • PetSmart Customer Engagement Manager

    3 weeks ago

    Tustin, California, United States PetSmart Full time

    About Our StorePetSmart is a leading pet retailer with a passion for delivering exceptional customer experiences. As a Customer Engagement Manager, you will play a key role in driving sales growth and customer satisfaction in our stores.About Your RoleAs a key member of our Department Management team, you will be responsible for leading a team of retail and...

  • Account Manager

    4 days ago

    Tustin, California, United States Nuve Full time

    Unlock Customer Potential with NuveNuve is seeking a skilled Account Executive to join our team and drive customer success. As a key member of our organization, you will be responsible for fostering strong relationships with our customers, understanding their business needs, and working closely with our product team to deliver exceptional value.Key...

  • Customer Service Representative

    2 days ago

    Tustin, California, United States Goodyear Full time

    Job Title: Customer Sales AdvisorJoin Goodyear, a leading tire company, as a Customer Sales Advisor and take the first step towards a rewarding career in the automotive industry.About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Advisor. As a key member of our sales team, you will be...

  • Customer Sales Representative

    2 weeks ago

    Tustin, California, United States Goodyear Full time

    Job Title: Customer Sales AdvisorJoin Goodyear, a leading tire company, as a Customer Sales Advisor and take the first step towards a rewarding career in the automotive industry.About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Advisor. As a key member of our sales team, you will be...

  • Account Manager

    3 weeks ago

    Tustin, California, United States Nuve Full time

    About the RoleWe are seeking a highly skilled Account Executive to join our team at Nuve. As an Account Executive, you will be responsible for fostering and building relationships with our customers, driving high adoption and utilization of our products, and working closely with cross-functional teams to develop and measure adoption efforts.Key...

  • Customer Service Representative

    2 weeks ago

    Tustin, California, United States The UPS Store Full time

    Job SummaryThe UPS Store is seeking a highly skilled and customer-focused Center Associate to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various equipment and devices.Key ResponsibilitiesDeliver outstanding customer service to...

  • Account Manager

    2 days ago

    Tustin, California, United States Nuve Full time

    Job Title: Account ExecutiveAbout the Role:Nuve is seeking a highly skilled Account Executive to join our team. As an Account Executive, you will be responsible for fostering and building relationships with customers post-sale, driving high adoption and utilization of our smart technology and services.Key Responsibilities:Develop a comprehensive...

  • Customer Service Representative

    2 days ago

    Tustin, California, United States Goodyear Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Sales Advisor to join our team at Just Tires. As a key member of our sales team, you will be responsible for delivering exceptional customer service, building strong relationships with our guests, and driving sales growth through tire and service sales.Key ResponsibilitiesProvide...

  • District Sales Manager

    4 weeks ago

    Tustin, California, United States Spirit Halloween Full time

    Spirit Halloween District Sales Manager Job DescriptionAs a District Sales Manager with Spirit Halloween, you will be responsible for the overall success of our stores in your assigned district. This is a seasonal position, typically starting in July and ending in November.Key Responsibilities:• Manage and motivate a team of sales associates to achieve...

  • Customer Service Director

    2 weeks ago

    Tustin, California, United States The BuildClub Full time

    Customer Service ManagerThe BuildClub is a leading provider of building materials, delivering to job sites in as little as 1 hour. Our innovative approach focuses on transforming the construction and service industries.Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team. As a key member of our operations team, you will be...

  • Customer Service Representative

    12 hours ago

    Tustin, California, United States K2 Staffing, LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service and Account Manager. In this role, you will be responsible for providing exceptional customer service and support to our clients, while also managing accounts and driving sales growth.Key ResponsibilitiesProvide timely and effective customer...

  • Customer Sales Associate

    1 day ago

    Tustin, California, United States Trane Technologies Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Sales Associate to join our team at Trane Technologies. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our valued customers.Key ResponsibilitiesProvide support to customers and resolve problems to ensure customer...

  • Customer Service Representative

    3 weeks ago

    Tustin, California, United States K2 Staffing Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, while also managing accounts and ensuring timely and accurate order fulfillment.Key ResponsibilitiesProvide top-notch...

  • Customer Experience Director

    3 weeks ago

    Tustin, California, United States Tricon Residential Full time

    Job Title: Director, Customer ExperienceTricon Residential is a leading owner and operator of single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. We are committed to enriching the lives of our employees, residents, and local communities through our culture and business philosophy.Job Summary:The Director, Customer...

  • Digital Operations Manager

    13 hours ago

    Tustin, California, United States VRC Companies Full time

    Job OverviewVRC Companies is seeking a highly skilled Digital Supervisor to lead our Scanning, Data Capture & Digital Mailroom Services team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our services and driving process improvements to enhance customer satisfaction and efficiency.Key...