Climbing Gym Staff
4 weeks ago
Job Title: Climbing Gym Staff
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Climbing Gym Staff member. As a key member of our front desk and cafe team, you will be responsible for providing exceptional customer service, managing daily gym operations, and maintaining a clean and safe environment for our members.
Responsibilities:
- Welcomes guests and members, ensures proper check-in's, and enforces waiver and entrance policies;
- Complete facility tours with an emphasis on amenities, offerings, and member benefits;
- Sign up new members, ensures active memberships, collects appropriate membership paperwork, updates customer information, and ensures membership procedures are followed;
- Answers phone, takes messages, obtains price quotes, and answers basic climbing and facility questions;
- Communicates facility offerings, events, and promotions to members;
- Performs sales work, such as assisting customers with merchandise, promoting memberships, and gym offerings, exchanging merchandise, and accepting returns;
- Supports Events team during small to large-scale events, ranging from competitions, music series, vendor markets, etc.;
- Fulfills daily cleaning duties such as laundry, sweeping, vacuuming, mopping, and cleaning of facilities;
- Performs scheduled walk-throughs, noting areas of concerns or issues on I-pad;
- Delivers some climbing training instruction when necessary;
- Communicates facility, customer, or risk-related issues with management;
- Additional duties as assigned;
Requirements:
- Friendly, approachable, and service-oriented;
- Strong verbal communication skills;
- Strong organizational skills;
- Customer service and/or sales experience preferred;
- Minimum of one year serving experience;
- Minimum of two years cooking experience;
- Diploma from a culinary school is a plus and may substitute for work experience;
- Ability to work nights and weekends, with shifts ranging from early mornings to late nights;
- Climbing gym experience a bonus as well as Rock Gym Pro experience;
- Passion for climbing and ability to learn, use, and care for climbing merchandise;
- A superior level of member service and conflict resolution skills;
- Ability to work in a fast-paced environment with multiple responsibilities;
- Self-motivated, and an interest in staying busy and filling idle time;
- First Aid/CPR Certified required upon hire;
- Utah Alcohol Certification required upon hire;
- Food Handlers card required upon hire;
- Be able to collaborate and innovate as a means to create exceptional value for our members, our company, and ourselves.
Mission Statement:
The Front's mission is to create innovative spaces that maximize the climbing experience, inspire meaningful connections, and foster an engaged community.
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