Climbing Gym Staff

4 weeks ago


Salt Lake, Utah, United States The Front Climbing Club Full time

Job Title: Climbing Gym Staff

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Climbing Gym Staff member. As a key member of our front desk and cafe team, you will be responsible for providing exceptional customer service, managing daily gym operations, and maintaining a clean and safe environment for our members.

Responsibilities:

  • Welcomes guests and members, ensures proper check-in's, and enforces waiver and entrance policies;
  • Complete facility tours with an emphasis on amenities, offerings, and member benefits;
  • Sign up new members, ensures active memberships, collects appropriate membership paperwork, updates customer information, and ensures membership procedures are followed;
  • Answers phone, takes messages, obtains price quotes, and answers basic climbing and facility questions;
  • Communicates facility offerings, events, and promotions to members;
  • Performs sales work, such as assisting customers with merchandise, promoting memberships, and gym offerings, exchanging merchandise, and accepting returns;
  • Supports Events team during small to large-scale events, ranging from competitions, music series, vendor markets, etc.;
  • Fulfills daily cleaning duties such as laundry, sweeping, vacuuming, mopping, and cleaning of facilities;
  • Performs scheduled walk-throughs, noting areas of concerns or issues on I-pad;
  • Delivers some climbing training instruction when necessary;
  • Communicates facility, customer, or risk-related issues with management;
  • Additional duties as assigned;

Requirements:

  • Friendly, approachable, and service-oriented;
  • Strong verbal communication skills;
  • Strong organizational skills;
  • Customer service and/or sales experience preferred;
  • Minimum of one year serving experience;
  • Minimum of two years cooking experience;
  • Diploma from a culinary school is a plus and may substitute for work experience;
  • Ability to work nights and weekends, with shifts ranging from early mornings to late nights;
  • Climbing gym experience a bonus as well as Rock Gym Pro experience;
  • Passion for climbing and ability to learn, use, and care for climbing merchandise;
  • A superior level of member service and conflict resolution skills;
  • Ability to work in a fast-paced environment with multiple responsibilities;
  • Self-motivated, and an interest in staying busy and filling idle time;
  • First Aid/CPR Certified required upon hire;
  • Utah Alcohol Certification required upon hire;
  • Food Handlers card required upon hire;
  • Be able to collaborate and innovate as a means to create exceptional value for our members, our company, and ourselves.

Mission Statement:

The Front's mission is to create innovative spaces that maximize the climbing experience, inspire meaningful connections, and foster an engaged community.



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