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Retail Store Manager

2 months ago

Salt Lake, Utah, United States Vuori, Inc Full time
Job Description

Company Overview

Vuori, Inc. is a leading athletic apparel company that is redefining the industry with its unique blend of style, comfort, and functionality. We are seeking a highly motivated and experienced Retail Store Manager to lead our sales team and drive customer experience in our retail stores.

Job Summary

The Retail Store Manager will be responsible for leading the sales team by example, forging connections with customers, and communicating Vuori's brand values through insightful product knowledge and a happy, optimistic outlook. The ideal candidate will have a proven track record of driving sales growth, developing relationships with customers and colleagues, and maintaining a high level of ownership, accountability, and initiative.

Key Responsibilities

  • Create an Unforgettable Customer Experience
    • Work with the sales team to ensure each customer receives the best experience possible.
    • Take ownership of the sales floor and sales team to ensure customer experience is the first priority.
    • Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
    • Forge lasting relationships with customers by contacting them to follow up on purchases, new product, and replenishment and invite them to upcoming events.
    • Be knowledgeable on what's new and what's selling well and shares with both the customer and team.
  • Be the Business
    • Motivate sales team and achieve sales goals in a team-based commission environment.
    • Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
    • Lead the team in the completion of projects while keeping the focus on customer experience.
    • Communicate inventory needs to support the business goal.
  • Leadership/Ownership
    • Lead the processing of all shipments of product, as well as inventory management.
    • Work with Regional Manager on daily maintenance, sales strategy, community, and team management to ensure the business runs smoothly and successfully.
    • Lead the team in daily maintenance of store including restocking product, maintaining visual merchandising, re-ticketing, and cleaning.
    • Utilize the utmost responsibility, attention to protocol, and safety standards in closing/opening the store daily.
    • Under the guidance of the Regional Manager, encourage employees to give 100%, adhere to punctuality, and role responsibilities at all times.

Qualifications

  • Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
  • Must be a leader in punctuality and attendance, adhering to scheduled shifts.
  • Ability to develop relationships with customers and colleagues.
  • A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales, and the ability to positively and proactively handle customer concerns.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Ability to quickly learn new procedures and processes.
  • Strong organizational skills and follow-through skills.
  • Excellent communication and interpersonal skills.
  • High level of ownership, accountability, and initiative.
  • Eager to develop new skills and responsive to feedback.

Our Investment in You

Vuori, Inc. is proud to offer the following to our employees:

  • Health Insurance
  • Paid Time Off
  • Employee Discount
  • 401(k)

Base pay ranges from $27.00 per hour - $32.00 per hour. Actual base pay offered may vary based on location, skills, experience, and qualifications. This position is eligible for additional compensation in the form of a commission estimated to range from $40,000 to $50,000, depending on factors including store performance.

Vuori, Inc. is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.