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Patient Service Coordinator

2 months ago

Cincinnati, Ohio, United States Axia Women's Health Full time

Position Overview

Role Summary

At Axia Women's Health, we are dedicated to enhancing women's health through tailored care across our network of health centers. As a Patient Service Coordinator, you will be instrumental in welcoming patients, handling incoming calls, scheduling appointments, and ensuring a seamless experience for everyone involved. Key responsibilities include:

  • Responding to phone inquiries in a timely and courteous manner
  • Welcoming and guiding patients and visitors
  • Communicating financial obligations to patients and processing co-payments
  • Registering both new and returning patients
  • Upholding patient confidentiality
  • Complying with safety protocols and HIPAA regulations

Ideal candidates will possess:

  • The ability to adapt to evolving priorities and business demands
  • A commitment to delivering exceptional customer service
  • The capability to excel in a dynamic work environment
  • Strong teamwork skills
  • Availability for a full-time work schedule

Benefits Overview

  • Eligibility for benefits commencing the first month after employment
  • 401(k) matching contributions with no waiting period
  • Generous paid time off, including additional time for volunteer activities
  • Multiple options for medical insurance plans
  • Access to Axia providers at minimal or no cost
  • Life insurance, disability coverage, and various additional insurance options
  • Complimentary counseling services for employees and their families

We embrace diversity and inclusivity at Axia Women's Health, welcoming individuals from all walks of life. If you have a background in call centers, customer service, and a passion for women's health, we encourage you to consider this opportunity.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Required

2-4 years in call center operations and appointment scheduling

Preferred

2-4 years in customer service via telephone

Licenses & Certifications