Customer Service Representative

6 days ago


Newtown, Connecticut, United States ARCH Global Precision company Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at ARCH Global Precision company. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries and concerns
  • Work closely with sales management to capture customer expectations and manage the customer order process efficiently
  • Independently respond to customer phone and email inquiries, providing price quotes and communicating order status
  • Communicate with customers to resolve issues and concerns, and provide solutions to meet their needs
  • Collaborate with internal teams to ensure accurate and timely order processing and fulfillment
  • Identify and resolve customer complaints and issues in a timely and professional manner
  • Develop and maintain strong relationships with customers to drive business growth and retention
Requirements
  • Bachelor's degree from a four-year college or university preferred
  • Associate degree or equivalent from a two-year college with a minimum of four years of experience in a manufacturing environment is acceptable
  • Experience with ISO/QMS 9000 and ISO 13485 systems desired
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment
  • Ability to manage multiple priorities and work in a fast-paced environment with short deadlines
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
  • Proficiency in MS Office and ERP software, with experience in order processing and customer service a plus
Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly exposed to work near moving mechanical parts, and the noise level in the work environment is usually quiet to moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to sit, and occasionally required to walk and stand.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision and ability to adjust focus.



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