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Customer Support Representative

2 months ago

Newtown, Connecticut, United States Big Y Full time

Position: Customer Service Specialist at Big Y

As a Customer Service Specialist, you will be instrumental in delivering a superior shopping experience for our clientele at Big Y. Your role will involve ensuring customer satisfaction at the checkout by fostering a friendly and inviting atmosphere.

  • Embody Big Y's Culture of Caring and The Pursuit of Excellence through our Mission & Vision.
  • Exhibit a professional demeanor and appearance.
  • Collaborate effectively with a positive attitude and conduct.
  • Comply with company policies and standards.
  • Adapt to a flexible work schedule as required.
  • Demonstrate meticulous attention to detail, accuracy, and strong communication skills.
  • Utilize computer applications proficiently.
  • Supervise the workflow of customer service personnel.
  • Ensure precision in managing funds and transactions.
  • Work with management to meet operational objectives.
  • Adhere to employment, labor, food safety, and sanitation regulations.
  • Promote continuous improvement and innovation.
  • Implement loss prevention policies and procedures.
  • Participate in myExpress Checkout bag checks.
  • Assist with various responsibilities such as bagging groceries and maintaining cleanliness.
  • Complete all required training programs.