Lead Operations Manager

2 months ago


Inglewood, California, United States ABM Industries Full time
Job Summary

The Lead Operations Manager directly oversees the activities within the assigned operational services work team, ensuring productivity levels and customer service requirements are being met and that employees are complying with all safety, quality, and compliance standards established by the company, and by clients.

Key Responsibilities
  • Demonstrate capability and interest in training others.
  • Can be relied on to train service technicians and trainees.
  • Respond to customer complaints with the proper amount of sympathy and empathy.
  • Lead the daily activities of operations team members.
  • Set priorities for the team to ensure completion of tasks.
  • Effectively lead a team with focus on maintaining the functionality and safety of operations.
  • Respond to client inquiries, requests, and concerns.
  • Utilize company policies and guidelines to solve work problems.
  • Monitor appropriate staffing levels and daily schedules.
Requirements
  • Must be 18 years of age or older.
Preferred Qualifications
  • Customer Service Experience
  • One year of lead or supervisory experience
About ABM Industries

ABM Industries is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.



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