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Operations Manager

1 month ago

Inglewood, California, United States Tower Mobility Full time
Job Description

As a key member of the Tower Mobility team, the Operations Supervisor will play a pivotal role in ensuring the smooth functioning of our operations. This individual will be responsible for handling operational issues, escalating them to the appropriate departments, and cultivating a work environment that fosters driver success and satisfaction.

The Operations Supervisor will be responsible for implementing operational protocols, actively monitoring our operations and runners, and providing ongoing coaching to our drivers. This includes enhancing road safety practices, ensuring proper app usage, promoting professionalism, and addressing any other pertinent concerns that arise.

The ideal candidate will possess expertise and experience in maintaining high standards of service delivery and operational efficiency. They will be confident in their dedication and leadership skills, which will greatly contribute to our continued success.

Key Responsibilities

The Operations Supervisor will perform the following essential functions:

  • Ensure the dispatch is conducted efficiently per standards of our operations.
  • Create weekly schedules with Ops Manager and approve timecards on a daily basis.
  • Ability to maintain strong communication with Management.
  • Ensure Runners are providing the required tools to the Drivers prior to each shift.
  • Monitor zoning for drivers and position them according to zone maps provided by the managers.
  • Monitor safety alerts and escalate to the safety department.
  • Monitor performance on Uber dashboard and escalate repetitive low scorers to the ops managers.
  • Coach drivers of road safety, break compliance, professionalism, customer service.
  • Answering phones to assist drivers with any road-side assistance.
  • Ability to analyze any road-side situation and take the proper steps to efficiently resolve the issue.
  • Help runners manage parking and traffic in the garage.
  • Ensure vehicles are being charged before shifts begin.
  • Delegate tasks to runners to minimize downtime.
  • Ensure coverage when runners are on breaks.
  • Monitor runners on a regular basis to ensure softwares like Samsara and Uber dashboard are being used appropriately.
  • Maintain and evaluate attendance points.
  • Assist with the setup of the newly arrived vehicles.

Requirements

The Operations Supervisor must possess the following qualifications:

  • Proficiency in English, including reading, writing, speaking, and listening.
  • Ability to read and understand maps, the Uber Dashboard, Tesla interface.
  • Ability to learn regularly used softwares such as Samsara, Scalefusion, Fleetio, and ADP Workforce.
  • Be able to handle the mental stresses involved in interacting with various personalities and attitudes on a daily basis.
  • Be open to feedback and coaching from management to improve performance and service quality.
  • Maintain a clean workspace.
  • Willingness to take suggested company paid courses to improve personal growth.
  • Ability to work without supervision.
  • Problem solving skills are important to adequately fulfill this role.
  • Clear understanding of CA labor laws.
  • Be able to frequently move to interact with fellow employees.
  • Deal with stress associated with a fast-paced work environment and multiple priorities/tasks.
  • Make judgment decisions and adapt to changing situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
  • Create and maintain a positive work environment and company culture.
  • Maintain company phone log up to date.
  • Approve inventory and submit purchase orders on a weekly basis.

Benefits

The Operations Supervisor will be eligible for the following benefits:

  • Personal phone use reimbursement of $40 will be issued monthly.
  • Eligible to receive 90% health insurance premium reimbursement after 90 days of employment.
  • You can accrue up to two weeks of paid vacation (PTO) and use after 90 days of employment.