Operations Manager
4 weeks ago
Tower Mobility is seeking a highly skilled and experienced Transportation Supervisor to lead our fleet operations team. As a key member of our team, you will be responsible for ensuring the smooth functioning of our operations, handling operational issues, and effectively escalating them to the appropriate departments.
Your leadership will cultivate a work environment that fosters driver success and satisfaction, ultimately contributing to the overall success of Tower Mobility. You will be at the forefront of implementing operational protocols, actively monitoring our operations and runners, and providing ongoing coaching to our drivers.
Key Responsibilities- Vehicles and Driving
- Ensure that all drivers have an active California driver's license and are approved on the company's insurance.
- Monitor driver safety and maintain a clean driving record throughout the term of employment.
- Train runners to ensure vehicles are clean, replenished with supplies, and tools are available for every shift.
- Conduct weekly vehicle inspections to ensure there are no unreported damages to the vehicle and all tools/supplies are present.
- Communications and Leadership
- Proficiency in English, including reading, writing, speaking, and listening.
- Ability to read and understand maps, the Uber Dashboard, and Tesla interface.
- Maintain a positive attitude and assist drivers and runners with guidance.
- Demonstrate strong problem-solving abilities to address unexpected challenges or issues that may arise during your shift duties.
- Operations
- Ensure dispatch is conducted efficiently per standards of our operations.
- Create weekly schedules with Ops Manager and approve timecards on a daily basis.
- Monitor zoning for drivers and position them according to zone maps provided by the managers.
- Monitor safety alerts and escalate to the safety department.
- Be able to handle the mental stresses involved in interacting with various personalities and attitudes on a daily basis.
- Be open to feedback and coaching from management to improve performance and service quality.
- Maintain a clean workspace.
- Ability to work without supervision.
- Problem-solving skills are important to adequately fulfill this role.
- Health Insurance Reimbursement
- Eligible for PTO
- Paid Sick Leave
- Growth Opportunities
- Selective Educational Reimbursements
- 401k
Tower Mobility is an equal opportunity employer and welcomes applications from diverse candidates.
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