Student Services Site Support Specialist

2 weeks ago


Tempe, Arizona, United States Maricopa Community College District Full time
Job Summary

Provides front-line customer service and administrative program support for academic and career training programs. Engages in student services including intake, registration, and assessment scheduling; handles inquiries about career training, testing, advising, counseling, or other programs and services.

Key Responsibilities
  • Student Support Services: Conducts student intake, registration, and admissions processes; verifies participants' program eligibility; coordinates student registration and testing appointment scheduling; handles phone calls and front desk inquiries from prospective students; monitors & follows up with location call log (CRM database); monitors location service email account; and maintains a knowledge base of current career services and training programs available; supports laptop checkout process and check out research (account holds, other SIS holds); and interfaces with instructors and staff to support student program participation and success.
  • Data and Record-keeping: Performs data entry (student demographic and intake/registration information, attendance, assessment) into reporting databases with a high degree of accuracy; creates and updates student digital files (SDFs) and attendance workbooks; Links pertinent documents to student digital files; conducts peer audits of registration paperwork; supports administrative specialist with projects, data collection, and surveys; assists with separating students from the program under the direction of location managers; utilizes computers and software daily
  • Other duties: Provides administrative support to managers and staff. Collects fees as required and balances payment log. Assists with classroom/facility set-up as needed; participates in professional learning and training as required
Requirements

High School Diploma or equivalent and one year of prior work experience required. Prefer candidates with strong computer skills; prior experience working in a front-line, fast-paced customer service environment.

Work Environment

May be required to travel to various locations; may be required to work various hours and shifts.

How to Apply

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications.



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