ServiceNow Architect

5 days ago

Springfield, Virginia, United States Computer Merchant, Ltd., The Full time
Job Title: ServiceNow Architect

Computer Merchant, Ltd., The is seeking a highly skilled ServiceNow Architect to join our team. As a key member of our digital transformation initiative, you will be responsible for designing and implementing ServiceNow solutions to improve our program's global effectiveness, increase operational visibility, and drive cost savings.

Responsibilities:
  • Contribute to the strategic development of new platform development based on customer needs
  • Perform management and configuration of ServiceNow applications and modules, product development, service automation, and system integration
  • Lead or mentor junior developers on an agile, ServiceNow implementation team
  • Collaborate with teammates to perform code reviews, discuss new developments and projects, and shadow other junior admins/developers as needed
  • Participate in all SCRUM ceremonies and/or discussions with team members and stakeholders
  • Aid with reporting configuration and maintenance and perform operational administrative tasks as needed
  • Assess architecture and current system limitations, define, and design system specifications, and evaluate input/output processes and working parameters for hardware/software compatibility
  • Plan and manage meetings as needed to solicit feedback from stakeholders regarding various models of the tool whenever change is warranted or requested
  • Act as a liaison between parties when necessary to get support from ServiceNow (leveraging HiWAVE) when local issues arise or when technical difficulties are identified
  • Build customized ServiceNow applications, apply technical expertise, leverage a variety of software engineering techniques, and build and refine business logic to enhance team capabilities, improve security, and maximize ServiceNow ROI
  • Provide and/or develop subject matter expertise on ServiceNow development and modules as required
  • Participate in internal and customer meetings to understand requirements, identify unique use cases, and implement information technology solutions/initiatives
  • Perform the full-spectrum of software development lifecycle (SDLC), to include systems modeling, simulation, analysis, testing, and debugging assigned components and units
  • Maintain all agreed-upon professional and technical certifications you have and are given the opportunity to achieve
Requirements:
  • 20+ years of technical experience required
  • Bachelor's degree in Computer Science or a relevant field - may substitute additional years of experience
  • Working experience with MariaDB and/or MySQL
  • CompTIA Security + and must obtain ITIL V4 Foundation within six months of hire
  • Advanced knowledge of software engineering principles such as Java Script, REST API, and SOAP API
  • Advanced knowledge of the hardware, software, and systems associated with software engineering
Preferred Qualifications:
  • Experience with ServiceNow development, including core ITSM tables, Glide, scripting, business rules, client scripts, data imports, custom apps, and development methods
  • Experience with Web development, including X-HTML, CSS3, SQL, XML, or Angular and at least one of the following back-end technologies: JavaScript, PHP, .NET, Java, or ColdFusion
  • Experience with ServiceNow ITOM Discovery implementation
  • Experience with ServiceNow SERVICE PORTAL design and end-user/customer experience such as development of professional, compelling design and graphical interface for Service Portal ITILv4 Foundations certification
  • Experience with Agile development methodology, requirements management, JIRA (or similar RTM platforms)

Computer Merchant, Ltd., The is an equal opportunity employer and welcomes applications from diverse candidates. Benefits offered include medical, dental, and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

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