Dispatch Supervisor

4 days ago


Kansas City, Missouri, United States Murphy-Hoffman Full time
Job Title: Dispatch Supervisor

At Murphy-Hoffman Company, we are seeking a highly skilled Dispatch Supervisor to join our team. As a key member of our operations team, you will be responsible for providing day-to-day supervision of our call center employees.

Key Responsibilities:
  • Ensure standards of customer service are achieved through compliance with established policies and procedures.
  • Schedule call center employees for shifts that provide adequate support of customer needs.
  • Assist call center employees with call handling duties during peak call periods.
  • Provide initial and ongoing training to call center employees to ensure consistent levels of customer service are maintained.
  • Conduct reporting and analysis of call center cases and provide recommendations for improvements in efficiency, customer service, and expense reduction.
Requirements:
  • Two or more years' experience in a fleet operation or truck repair environment.
  • Excellent verbal and written communication skills.
  • Excellent computer and phone system skills.
  • The ability to handle multiple tasks simultaneously.
  • Excellent problem-solving ability.
What We Offer:
  • Competitive Salary
  • Medical, Dental, and Prescription Insurance
  • Disability and Life Insurance
  • Paid Time Off program
  • 401k and Profit Sharing with Employer Match
  • Flexible Spending Account
  • Internal Promotion Opportunities
  • Tuition Reimbursement Program
  • On the Job Training
About Us:

Murphy-Hoffman Company is a leading provider of fleet management services. We are committed to fostering an environment that helps employees realize their full potential. We believe in providing our employees with the tools and resources they need to succeed.

We are an Equal Opportunity Employer and welcome applications from diverse candidates.


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