Account Manager

3 weeks ago


Los Angeles, California, United States Urban Insight Full time
Job Title: Account Manager

At Urban Insight, we're seeking a highly skilled Account Manager to join our team. As an Account Manager, you will be responsible for driving and evolving our customer success strategy, building relationships with our clients, and ensuring the successful delivery of client projects.

About the Role

This is a unique opportunity to work with a leading digital agency, creating innovative websites and web applications for organizations that make a difference. As an Account Manager, you will be the primary point of contact for our clients, working closely with our project management team to deliver high-quality solutions that meet their needs.

Key Responsibilities
  • Develop and execute customer success strategies to drive revenue growth and customer satisfaction
  • Build and maintain strong relationships with clients, understanding their business needs and goals
  • Work closely with our project management team to deliver high-quality solutions that meet client expectations
  • Identify and mitigate risks, ensuring successful project delivery and client satisfaction
  • Record customer activity, outcomes, and communication in customer management tools
  • Develop and implement customer success plans to drive revenue growth and customer satisfaction
  • Collaborate with our sales team to manage a pipeline of upcoming renewal opportunities and consistently achieve revenue retention targets
Requirements
  • 5+ years of experience in a post-sales Onboarding, Customer Success, or Account Management position
  • 2+ years of experience supporting a technical product, preferably for a SaaS startup
  • Strong customer-facing and presentation skills
  • Excellent written and verbal communication skills with the ability to simplify complexity and express empathy
  • A positive attitude and passion for providing outstanding customer service
  • Detail-oriented and extremely organized
  • Strong analytical and problem-solving skills
  • Exceptional time management skills, with an ability to thrive in a fast-paced environment
  • Self-motivated with a proven ability to work collaboratively and independently within a team setting
  • A genuine passion and curiosity for software and technology
  • Strong work ethic, integrity, and desire to succeed
  • Adaptable to new initiatives
About Urban Insight

Urban Insight is a leading digital agency with 35+ team members. We work with some of the best-known museums, nonprofits, and other institutions, such as LACMA, The Broad, University of Southern California, City of Los Angeles, and the Japanese American National Museum. We've won numerous design awards, including those for our work for Stay Housed Los Angeles and the National World War 1 Museum & Memorial. We're the top-ranked Web development agency in Los Angeles, according to Clutch, an independent analyst.

We offer a highly competitive salary, which depends on your qualifications and experience. Our salary package includes:

  • Total annual compensation: $90-110K + commissions (On-track earnings of approx $125K)
  • Medical, Dental & Vision insurance (Employer selected plan, paid at 95%)
  • 15 days of PTO
  • Holiday time off (10 days per year)
  • Company-sponsored 401(k) plan with employer match
  • An annual customized training plan and time to study
  • Performance and compensation reviews annually

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