Senior Customer Service Representative

1 week ago


Charlestown, Indiana, United States New Washington State Bank Full time
Job OverviewThe New Washington State Bank is seeking a detail-oriented and organized individual to fill a full-time Floating Teller position. This role involves working at multiple branch locations, promoting good customer relations by providing excellent service, processing transactions, and performing daily responsibilities to maintain efficient operations.

Salary and BenefitsWe offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. As a full-time employee, you will be eligible for a comprehensive benefits package, including a retirement package, medical, dental, and vision insurance, company-paid life insurance, vacation and sick time, paid holidays, and potential bonuses as well as pay increases.

Key ResponsibilitiesAs a Senior Customer Service Representative, your primary duties will include:
  • Promoting good customer relations through excellent customer service
  • Processing transactions such as checking and savings deposits/withdrawals, loan payments, night drops, cash advances, etc.
  • Issuing personal money orders and cashiers checks
  • Answering customer inquiries
  • Performing daily responsibilities to maintain the efficient operations of the branch

Requirements and QualificationsTo be successful in this role, you will need:
  • A High School diploma or equivalent
  • Ability to work effectively in a team environment
  • Excellent communication skills
  • Proficiency in Microsoft Office Products and internet applications
  • Ability to learn and effectively use software tools
  • 1 year of prior Customer Service experience (preferably as a Teller)

Why Join Our Team?We are committed to providing our employees with a positive and supportive work environment, opportunities for growth and development, and a competitive compensation and benefits package.

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