Retail Sales and Service Manager

2 weeks ago


La Quinta, United States PGA TOUR Superstore Full time
Job Title: Sales and Service Manager

At PGA TOUR Superstore, we are seeking a highly motivated and experienced Sales and Service Manager to lead our team in delivering exceptional customer experiences. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and fostering a positive and inclusive work environment.

Key Responsibilities:
  • Customer Experience: Develop and implement strategies to enhance customer satisfaction and loyalty, ensuring a seamless and personalized shopping experience.
  • Sales Growth: Analyze sales data and market trends to identify opportunities for growth, and develop plans to achieve sales targets.
  • Team Leadership: Lead and motivate a team of sales and service associates, providing coaching, training, and development opportunities to ensure they have the skills and knowledge needed to succeed.
  • Store Operations: Oversee the day-to-day operations of the store, ensuring that all aspects of the business are running smoothly and efficiently.
  • Inventory Management: Manage inventory levels, including ordering, receiving, and stocking merchandise, to ensure that the store is well-stocked and that customers have access to the products they need.
  • Loss Prevention: Implement and maintain effective loss prevention strategies to minimize shrinkage and protect company assets.
  • Community Engagement: Develop and implement community outreach programs to build relationships with local businesses and organizations, and to promote the store's brand and products.
Requirements:
  • Leadership Experience: Proven leadership experience in a retail or sales environment, with a track record of driving sales growth and improving customer satisfaction.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, associates, and other stakeholders.
  • Analytical Skills: Strong analytical skills, with the ability to analyze sales data and market trends to identify opportunities for growth.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and develop effective solutions to complex problems.
  • Education: Bachelor's degree in Business Administration, Marketing, or a related field.
What We Offer:
  • Competitive Salary: A competitive salary and bonus structure, based on individual and team performance.
  • Benefits: A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Advancement: Opportunities for advancement and professional growth, within the company and across the industry.


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