Retail Sales and Service Manager

4 hours ago


la quinta, United States PGA TOUR Superstore Full time
Job Title: Sales and Service Manager

At PGA TOUR Superstore, we are seeking a highly motivated and experienced Sales and Service Manager to lead our sales team and drive business growth. As a key member of our store leadership team, you will be responsible for creating a positive and productive work environment, fostering a culture of excellence, and delivering exceptional customer experiences.

Key Responsibilities:
  • Lead and develop a high-performing sales team to achieve sales targets and drive business growth.
  • Develop and implement sales strategies to increase customer engagement and loyalty.
  • Collaborate with the store leadership team to identify business opportunities and develop plans to capitalize on them.
  • Ensure that all sales and service standards are met, and that customer feedback is consistently positive.
  • Manage and maintain accurate inventory levels, and ensure that all merchandise is properly displayed and priced.
  • Recruit, train, and develop sales associates to ensure that they have the skills and knowledge needed to succeed in their roles.
  • Conduct regular sales and service audits to ensure that all standards are being met.
  • Develop and implement plans to improve sales and service performance, and to address any areas of concern.
  • Collaborate with the store leadership team to develop and implement marketing and promotional plans to drive business growth.
  • Ensure that all sales and service policies and procedures are followed, and that all associates are aware of and understand their roles and responsibilities.
Requirements:
  • 3+ years of sales and service experience, preferably in a retail environment.
  • Proven track record of success in sales and service leadership roles.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong analytical and problem-solving skills.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

PGA TOUR Superstore is an equal opportunity employer committed to a diverse and inclusive work environment. We are proud to be a part of the Arthur M. Blank Family of Businesses and are dedicated to creating a culture of excellence and customer satisfaction.



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