Customer Service Representative

2 weeks ago


Kansas City, Missouri, United States Capitol Federal Savings Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Banking Associate to join our team at Capitol Federal Savings Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing financial transactions, and ensuring a positive experience for all who interact with our bank.

Key Responsibilities
  • Customer Service: Provide friendly, professional, and confidential assistance to customers in lobby, drive-thru window, or by telephone, ensuring a positive experience and minimizing wait time.
  • Financial Transactions: Accurately process financial transactions, balance cashboxes daily, and notify supervisors of any discrepancies.
  • Customer Inquiries: Research, troubleshoot, and resolve basic external and internal customer inquiries as needed.
  • Account Maintenance: Assist customers with maintenance on existing accounts as defined by management.
  • Upselling and Cross-Selling: Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them.
  • Communication: Answer incoming calls, verify caller identity, determine needs, and minimize time and effort in resolving concerns.
  • Team Support: Assist other departments and branches with transactions as needed, and provide support for department and branch management in fulfilling customer requests.
  • Confidentiality: Maintain the most stringent standards of customer confidentiality.
Requirements
  • Experience: A minimum of six months of experience with customer service responsibilities, with cash handling preferred.
  • Education: A high school degree or equivalent, with education beyond high school level may be credited for experience.
  • Skills: Courtesy, tact, and diplomacy are essential elements of the job, with ability to communicate with customers, explain products and services, and identify customer problems and present solutions.
What We Offer

Capitol Federal Savings Bank is an equal opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and offer a competitive compensation package, including a salary of $16.00 per hour, as well as opportunities for growth and development.



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