Restaurant Operations Manager

2 days ago


Saginaw, Michigan, United States Churchs Chicken Full time
Restaurant General Manager Job Summary

The Church's Restaurant General Manager is responsible for providing a high-quality dining experience for our guests. This includes achieving sales goals, controlling expenses, and creating an environment where team members are engaged and encouraged to grow.

Key Responsibilities:
  • Provide exceptional customer service and create a positive in-store experience.
  • Communicate with guests to obtain feedback and identify areas for improvement.
  • Assist and resolve guest complaints in a professional manner.
  • Direct and conduct regular training with team members.
  • Provide regular feedback and identify areas for improvement.
  • Work with direct reports to cross-train and develop new skills.
  • Maintain a clean and safe restaurant environment.
  • Responsible for budgets and make adjustments as needed.
  • Ensure compliance with labor laws and company policies.
Requirements:
  • High school diploma or GED required.
  • 3-5 years of supervisory experience in the restaurant industry, preferably in QSR Chicken.
  • Valid driver's license and proof of insurance.
  • Ability to work a flexible schedule, including weekends.
Qualifications:
  • Excellent interpersonal skills and ability to interact professionally with individuals at all levels.
  • Basic computer skills and knowledge of labor cost reporting and operating statements.
  • Ability to implement policies and procedures and develop employees through coaching and counseling.
  • Knowledge of recruiting and interviewing potential team members and managing conflict resolution.

Church's Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by applicable law.



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