Optical Customer Support Specialist

5 days ago


Ocean Springs, Mississippi, United States Superior Optical, Inc. Full time

Company Overview
Superior Optical, Inc. is a leading eyeglasses manufacturing facility and federal contractor serving veterans across the United States. We are an independent lab with a strong history of growth, technological advancement, and service to the industry.

Job Summary
We are seeking a positive and professional Optical Customer Service Representative to join our team in Ocean Springs, MS. As a key member of our customer support team, you will be responsible for delivering best-in-class customer support experience through excellent communication skills, problem-solving abilities, and attention to detail.

About the Role
This is a full-time position (40+ hours per week) with great benefits, including health, dental, short-term disability, and life insurance, 401K, paid personal time, paid vacation, and 11 paid holidays off. You would also be eligible for a competitive salary estimated at $45,000 - $60,000 per year, depending on experience and qualifications.

Responsibilities
As an Optical Customer Service Representative, your responsibilities will include:

  • Helping customers with questions or concerns regarding their eye glasses
  • Communicating with customers in-person, answering phone calls, or via email
  • Giving detailed explanations and recommendations of services or eye glasses
  • Receiving orders, calculating charges, and processing payments when needed
  • Update customer service databases

Requirements
To be successful in this role, you must have:

  • Optical experience required
  • Excellent attention to detail, particularly for interpreting prescriptions and checking lenses
  • Strong communication skills and the ability to explain technical information clearly to customers
  • Familiarity with optical products and tools
  • The ability to work effectively as part of a team
  • Excellent customer service skills, professionalism, and compassion for others
  • Strong computer skills


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