Optical Customer Support Specialist
5 days ago
Company Overview
Superior Optical, Inc. is a leading eyeglasses manufacturing facility and federal contractor serving veterans across the United States. We are an independent lab with a strong history of growth, technological advancement, and service to the industry.
Job Summary
We are seeking a positive and professional Optical Customer Service Representative to join our team in Ocean Springs, MS. As a key member of our customer support team, you will be responsible for delivering best-in-class customer support experience through excellent communication skills, problem-solving abilities, and attention to detail.
About the Role
This is a full-time position (40+ hours per week) with great benefits, including health, dental, short-term disability, and life insurance, 401K, paid personal time, paid vacation, and 11 paid holidays off. You would also be eligible for a competitive salary estimated at $45,000 - $60,000 per year, depending on experience and qualifications.
Responsibilities
As an Optical Customer Service Representative, your responsibilities will include:
- Helping customers with questions or concerns regarding their eye glasses
- Communicating with customers in-person, answering phone calls, or via email
- Giving detailed explanations and recommendations of services or eye glasses
- Receiving orders, calculating charges, and processing payments when needed
- Update customer service databases
Requirements
To be successful in this role, you must have:
- Optical experience required
- Excellent attention to detail, particularly for interpreting prescriptions and checking lenses
- Strong communication skills and the ability to explain technical information clearly to customers
- Familiarity with optical products and tools
- The ability to work effectively as part of a team
- Excellent customer service skills, professionalism, and compassion for others
- Strong computer skills
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