Customer Experience Specialist
7 days ago
**About the Role:**
We are seeking a highly skilled Customer Service Representative to join our team at Quantilus. As the last line of escalation, you will be responsible for resolving complex customer issues and providing exceptional support.
Job Summary:
This is a full-time position that requires a strong analytical mind and excellent communication skills. You will work closely with our development team to resolve technical issues and provide training to our Level 1 and 2 Customer Service Representatives.
Key Responsibilities:
- Resolve complex customer issues through effective troubleshooting and communication.
- Provide training and support to Level 1 and 2 Customer Service Representatives.
- Update knowledgebase and help system to ensure accurate information.
- Assist in product implementations and data loading using SQL.
- Run product meetings and conduct remote customer training.
Requirements:
To be successful in this role, you will need:
- A degree in Library Science or a related field.
- 3-5 years of experience in a library or technical support environment.
- Strong analytical skills and ability to read log files and SQL queries.
- Excellent communication and problem-solving skills.
- Proficiency in Microsoft Office, Teams, and Jira.
Benefits:
As a valued member of our team, you can expect:
- A competitive salary range of $65,000 - $85,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- 401(k) retirement plan with company match.
- Vacation and sick leave accruals.
- Holidays: 8 days/year - New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day.
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