Customer Experience Representative

3 weeks ago


Rancho Cucamonga, California, United States Knitwell Group Full time
About Us

We are the Knitwell Group, a fashion-forward company dedicated to empowering women with confidence through our modern, feminine clothing.

Job Description

The Sales Associate is a key member of our team, responsible for providing exceptional client service and driving revenue growth through relationship building, style/product information, and maintaining a clean and safe store environment. The ideal candidate will consistently achieve individual goals, which support store objectives.

Key Responsibilities:
  • Client Service: Embody our values and set an example by providing outstanding client service, anticipating needs, exceeding expectations, and adhering to ANN INC. service standards.
  • Revenue Generation: Consistently meets or exceeds divisional, store, and individual financial and credit goals while contributing to the store's overall success.
  • Operations: Complete opening/closing procedures, maintain an organized work area, adhere to Loss Prevention practices, and ensure a safe work environment.
Technical Expertise:
  • Demonstrate proficiency in using Distributed Order Maintenance (DOMs) and StyleFinder to locate product for clients and process transactions accurately.
  • Operate phone, answering calls with an appropriate greeting, transferring, and placing calls on hold.
  • Understand and utilize the functions of the PDT.
Product/Brand Management:
  • Understand and articulate the Company's brand positioning, including current marketing initiatives, markdowns, POS events, and lifestyle concepts.
  • Leverage associate education tools to build product and styling knowledge.
  • Promote the brand by adhering to ANN INC.'s dress code guidelines.


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