Insurance Industry Professional

7 days ago


Minneapolis, Minnesota, United States Nam Pham - State Farm Agent Full time
About Us:
Nam Pham - State Farm Agent is a leader in the insurance industry, seeking talented and bilingual individuals to join our team as Customer Service Representatives. Our company values diversity and inclusivity.

Job Description: As a Customer Service Representative, you will be a crucial link between our company and diverse clients. Responsibilities include:
  1. Assisting clients with inquiries related to insurance policies, coverage details, and claims processes.
  2. Providing exceptional customer service through phone, email, and other communication channels.
  3. Translating documents and correspondence between English and Vietnamese.
  4. Collaborating with team members to resolve customer issues accurately and timely.
  5. Educating clients on insurance products and helping them make informed decisions.

Qualifications: To be successful in this role, you must have:
  • Fluent English and Vietnamese language skills with excellent written and verbal communication abilities.
  • Previous customer service experience in the insurance industry is a plus.
  • Strong organizational and multitasking skills.
  • Empathy and patience when resolving customer concerns.
  • Familiarity with insurance terminology and policies.


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