Bakery Operations Manager

4 weeks ago


Austin, Texas, United States Sprinkles Cupcakes Full time
Job Overview

As a Shift Lead at Sprinkles Cupcakes, you will play a key role in ensuring the success of our bakery operations. You will assist the management team in maintaining the Sprinkles Experience for our guests and associates, while also serving as a leader and role model for your peers.

Key Responsibilities:

  • Manage guest experiences, including responding to feedback and concerns in a timely and professional manner.
  • Deliver exceptional guest service, adhering to Sprinkles policies and standards.
  • Assist with shift management, including opening and closing procedures, and maintaining a clean and safe work environment.
  • Serve as a product expert, making recommendations to guests and ensuring accurate product knowledge.
  • Practice proper credit card cash handling procedures and adhere to all safety and sanitation guidelines.

Requirements:

  • A minimum of 1 year of experience in a shift management position or management position in a restaurant or within hospitality.
  • Ability to work a varying schedule, including weekends and holidays.
  • Excellent communication and leadership skills, with the ability to work well under pressure.
  • Ability to lift at least 50 pounds and move around the front of the bakery with ease.


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