Bakery Operations Manager
4 weeks ago
As a Shift Lead at Sprinkles Cupcakes, you will play a key role in ensuring the success of our bakery operations. You will assist the management team in maintaining the Sprinkles Experience for our guests and associates, while also serving as a leader and role model for your peers.
Key Responsibilities:
- Manage guest experiences, including responding to feedback and concerns in a timely and professional manner.
- Deliver exceptional guest service, adhering to Sprinkles policies and standards.
- Assist with shift management, including opening and closing procedures, and maintaining a clean and safe work environment.
- Serve as a product expert, making recommendations to guests and ensuring accurate product knowledge.
- Practice proper credit card cash handling procedures and adhere to all safety and sanitation guidelines.
Requirements:
- A minimum of 1 year of experience in a shift management position or management position in a restaurant or within hospitality.
- Ability to work a varying schedule, including weekends and holidays.
- Excellent communication and leadership skills, with the ability to work well under pressure.
- Ability to lift at least 50 pounds and move around the front of the bakery with ease.
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