Customer Service Representative

3 weeks ago

Charlotte, North Carolina, United States Safe Fleet Full time

About the Position

Meet the Smart Safety Company

At Safe Fleet, we're redefining what safety means for fleets of every type. Our fleet safety platform brings together best-in-class products, groundbreaking technology, and a 100-year history of fleet know-how and innovation to solve the world's biggest fleet safety problems.

We're a team of experts dedicated to making fleet vehicles and everyone in and around them safer. Our mission is to provide top-notch customer service and support to our clients, ensuring their safety and satisfaction.

Job Summary

We're seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you'll be responsible for serving as the primary point of contact for customers, providing timely and courteous responses to their inquiries, and resolving any issues that may arise.

Key Responsibilities

  • Maintain a high level of professionalism and provide exceptional customer service at all times.
  • Process orders and related transactions in a timely and accurate manner, using our ERP system (Syteline).
  • Research and resolve product or service problems, escalating issues as necessary to ensure customer satisfaction.
  • Provide regular status updates on open items and communicate effectively with customers, sales teams, and internal stakeholders.
  • Support sales, account management, and product management teams as needed, and contribute to the development of better operational processes.
  • Identify areas for improvement and participate in process improvements to enhance customer satisfaction and experience.

Requirements

  • High school diploma or equivalent required; associate's degree or equivalent from a two-year college or technical school preferred.
  • Minimum one year of related experience and/or training; experience with ERP systems, order processing software, and MS Office preferred.
  • Excellent communication, problem-solving, and interpersonal skills, with the ability to work effectively in a team environment.

What We Offer

At Safe Fleet, we offer a comprehensive compensation package, including medical, dental, 401(k), and more. We're committed to providing a safe and inclusive work environment, and we're an equal opportunity employer. If you're a motivated and customer-focused individual who is passionate about fleet safety, we encourage you to apply for this exciting opportunity.

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