Cage Operations Supervisor
2 months ago
Company Overview
Blue Chip Casino Hotel Spa is a leading establishment in the gaming and hospitality industry, dedicated to providing exceptional experiences for our guests. We pride ourselves on our commitment to excellence and our innovative approach to casino entertainment.
Position Summary
The Cage Operations Supervisor plays a crucial role in overseeing the daily activities within the casino cage. This position is responsible for ensuring that all operations adhere to established guidelines and standards.
- Supervision: Directly oversee the management of all cage assets during the assigned shift.
- Team Leadership: Train, schedule, and assess the performance of cage staff.
- Compliance Monitoring: Review transactions and documentation to ensure adherence to gaming regulations and company policies.
- Data Management: Utilize computer systems to input, update, and retrieve financial information.
- Work Delegation: Assign tasks and responsibilities to cage personnel effectively.
- Customer Service: Ensure a welcoming and efficient service experience for all patrons, addressing any complaints or issues that arise.
- Transaction Auditing: Collaborate with the casino games department to verify and audit transactions.
- Approval Authority: Authorize check cashing and credit issuance in line with company policies.
- Communication: Maintain clear communication with management, cage staff, and other departments.
- Variance Reporting: Investigate and report any discrepancies in cage operations.
- Machine Management: Balance and replenish the NRT machines located on the casino floor.
Qualifications
A minimum of 3 years of experience in Casino Cage operations or supervisory roles is required.
Additional Information
All information will be treated confidentially in accordance with EEO guidelines. Blue Chip Casino Hotel Spa is an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.
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