Customer Service Representative II

5 days ago


Albany, New York, United States Applied Materials Full time
About the Role

We are seeking a highly skilled and detail-oriented individual to join our Quality Assurance team as a Customer Support Technician II.

As a key member of our team, you will be responsible for performing various tasks such as preventative maintenance, wafer measurement, and assisting senior engineers with corrective maintenance.

The ideal candidate will have excellent analytical skills, strong communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Tier I Procedures: Perform standard procedures including wafer measurement.
  • Preventative Maintenance: Conduct preventative maintenance and wet cleans independently.
  • Corrective Maintenance: Assist senior engineers with corrective maintenance as needed.
  • Kit Management: Disassemble, clean, and rebuild kits as part of kit management quality.

You will also learn and apply diagnostic techniques, use documentation and test equipment, and strive to perform Best Known Methods (BKMs).

In addition, you will represent Applied Materials to customers, provide excellent customer service, and maintain a professional demeanor.

What We Offer
  • Estimated Salary Range: $20.00 - $27.50 per hour
  • Full-Time Position
  • Travel Requirements: Up to 20% of the time
  • Relocation Eligible

At Applied Materials, we offer a comprehensive benefits package and opportunities for career growth and development.



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