IT Service Desk Manager

3 weeks ago


Carlsbad, United States Jobot Full time

### Job Summary

We are seeking an experienced IT Service Desk Manager to join our team at Jobot. As a key member of our IT department, you will be responsible for providing top-notch IT support and solutions to our global operations.

### Key Responsibilities

* Manage and oversee the IT service desk, ensuring that all technical issues are resolved in a timely and efficient manner.
* Develop and implement strategic plans for the IT service desk to improve efficiency and user experience.
* Manage the ticketing system, ensuring that all tickets are tracked and resolved effectively.
* Provide global support for our manufacturing operations, liaising with offshore teams as needed.
* Troubleshoot and resolve technical issues directly, including network troubleshooting.
* Ensure that all IT changes are managed effectively, minimizing disruption to the business.
* Maintain a high level of proficiency with Microsoft Office, SAP ECC, and SAP E4, and ensure that all team members are similarly proficient.
* Manage the user experience, ensuring that all IT systems and processes are user-friendly and efficient.
* Adhere to and promote ITIL best practices within the team.

### Qualifications

* Minimum of 7 years of experience as a help desk manager or similar role in the IT industry.
* Proven experience with IT service desk management, strategic planning, ticketing systems, and global support.
* Strong technical skills, including network troubleshooting and hands-on management.
* Experience with user experience management.
* Proficiency with Microsoft Office, SAP ECC, and SAP E4.
* Knowledge of ITIL and IT change management best practices.
* Experience with offshore management.
* Excellent problem-solving skills and the ability to think strategically.
* Strong communication and leadership skills, with the ability to manage a team effectively.
* Bachelor's degree in IT or related field is preferred.

### What We Offer

* Amazing career growth opportunities
* Great company perks
* Industry-leading management to get mentorship from
* Top-level benefits
* Work-life balance

If you have the skills and experience we're looking for, we'd love to hear from you.



  • Carlsbad, United States Jobot Full time

    Job Title: IT Service Desk ManagerWe are seeking an experienced IT Service Desk Manager to join our team at Jobot. As a key member of our IT department, you will be responsible for managing our global IT service desk, ensuring that technical issues are resolved promptly and efficiently.Responsibilities:Manage and oversee the IT service desk, ensuring that...

  • IT Help Desk Manager

    2 weeks ago


    Carlsbad, United States Jobot Full time

    About the RoleWe are seeking a highly skilled and experienced IT Help Desk Manager to join our team at Jobot. As a key member of our IT department, you will be responsible for managing our global IT service desk, ensuring that technical issues are resolved promptly and efficiently.Key ResponsibilitiesManage and oversee the IT service desk, ensuring that all...

  • IT Help Desk Manager

    4 weeks ago


    Carlsbad, United States Jobot Full time

    About the RoleWe are seeking a highly skilled and experienced IT Help Desk Manager to join our team at Jobot. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our global IT services.Key ResponsibilitiesIT Service Desk Management: Oversee the management of our IT service desk, ensuring that all technical...


  • Carlsbad, United States Equinox Full time

    Front Desk Manager on DutyWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Manager on Duty at our state-of-the-art location in La Costa. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, prospective members, and guests.Key...

  • Front Desk Manager

    4 weeks ago


    Carlsbad, United States Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a world-class employee experience that enables them to deliver unforgettable moments for our guests.About the RoleThe...


  • Carlsbad, United States Equinox Full time

    Front Desk Manager on Duty La CostaWe are seeking a highly skilled and experienced Front Desk Manager on Duty to join our team at Equinox La Costa. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key Responsibilities:Provide top-notch customer service...


  • Carlsbad, United States Equinox Full time

    Front Desk Manager on Duty OpportunityWe are seeking a highly skilled and customer-focused Front Desk Manager on Duty to join our team at Equinox La Costa. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, guests, and prospective members.Key Responsibilities:Deliver outstanding customer service,...

  • Front Desk Associate

    1 month ago


    Carlsbad, United States Equinox Full time

    Job Title: Front Desk AssociateWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Equinox. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a seamless experience.Key Responsibilities:Member Services: Professionally greet...


  • Carlsbad, United States Equinox Full time

    Front Desk Manager on Duty OpportunityWe are seeking a highly skilled and customer-focused Front Desk Manager on Duty to join our team at Equinox La Costa. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, guests, and prospective members.Key Responsibilities:Deliver outstanding customer service,...

  • Front Desk Supervisor

    2 weeks ago


    Carlsbad, United States Grand Pacific Resorts Full time

    Job Title: Front Desk SupervisorGrand Pacific Resorts is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, owners, and management.Key Responsibilities:Supervise the front desk operation, ensuring efficient...


  • Carlsbad, United States Glenbrook HC LLC Full time

    Job SummaryWe are seeking a highly skilled and organized Front Desk Coordinator to join our team at Glenbrook HC LLC. As a key member of our front office staff, you will be responsible for providing exceptional customer service to residents, families, and guests, while ensuring the smooth operation of our front desk functions.Key ResponsibilitiesAnswer and...


  • Carlsbad, United States PrideStaff Full time

    Front Desk Administrator Job DescriptionWe are seeking a highly organized and detail-oriented Front Desk Administrator to join our team at PrideStaff. As a key member of our front office team, you will be responsible for providing exceptional customer service to patients and clients, while also managing the day-to-day operations of the front desk.Key...

  • Front Desk Supervisor

    4 weeks ago


    Carlsbad, United States Crestline Hotels & Resorts Full time

    Job SummaryThe Front Desk Supervisor is responsible for overseeing the front desk operations to ensure exceptional guest service and maximum productivity. This role requires a strong leader who can motivate and train staff to provide a seamless experience for hotel patrons.Key ResponsibilitiesSupervise front desk staff to ensure efficient check-in and...

  • Front Desk Supervisor

    2 weeks ago


    Carlsbad, United States Grand Pacific Resorts Full time

    Job DetailsPosition Type Full Time Salary Range $23.00 - $25.00 Hourly Job Shift Varied DescriptionPosition Summary/ Objective: Under the direction of the Front Desk Manager and/or Director, the Front Desk Supervisor will be responsible for supervising the front desk operation of the resort, assisting with training of associates, providing guest and/or owner...

  • Front Desk Associate

    2 weeks ago


    Carlsbad, United States Grand Pacific Resorts Full time

    {"h2": "Front Desk Associate Position at Grand Pacific Resorts", "br": "", "p": "We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Grand Pacific Resorts in Carlsbad, CA. As a Front Desk Associate, you will be responsible for providing exceptional guest service, handling cash transactions, and maintaining the...

  • Front Desk Associate

    2 weeks ago


    Carlsbad, United States Grand Pacific Resorts Full time

    Job Title: Front Desk/Night AuditorJob Summary:We are seeking a highly skilled and detail-oriented Front Desk/Night Auditor to join our team at Grand Pacific Resorts. As a Front Desk/Night Auditor, you will be responsible for providing exceptional customer service, processing transactions, and maintaining accurate records.Key Responsibilities:Greet and...

  • Front Desk Associate

    4 weeks ago


    Carlsbad, United States Equinox Full time

    Front Desk Associate OpportunityWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Equinox. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a seamless experience.Key Responsibilities:Professionally greet members and guests,...

  • Front Desk Supervisor

    4 weeks ago


    Carlsbad, United States Grand Pacific Resorts Full time

    Job SummaryThe Front Desk Supervisor position at Grand Pacific Resorts is a key role in ensuring exceptional guest experiences and maintaining the highest standards of service. As a supervisor, you will be responsible for overseeing the front desk operations, training and developing associates, and driving revenue growth while adhering to company...


  • Carlsbad, California, United States Carlsbad Management Llc Full time

    Job SummaryWe are seeking a friendly and outgoing Front Desk Agent to provide exceptional service to our hotel guests. The ideal candidate will possess excellent communication skills and the ability to stay positive even in challenging situations.ResponsibilitiesMonitor and maintain knowledge of hotel operations and activitiesTake reservations and answer...


  • Carlsbad, United States Excel Hotel Group Full time

    Job SummaryThe Front Desk Agent is responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and organized front desk area.Key ResponsibilitiesWelcome guests in a friendly and professional manner, providing information on hotel services and room location.Register guests, issue room...