IOP Transition Specialist

1 month ago

Norwalk, Connecticut, United States Quest Diagnostics Incorporated Full time
Job Title: IOP Transition Representative

Quest Diagnostics Incorporated is seeking a highly skilled IOP Transition Representative to join our team. As a key member of our Field Services Department, you will play a critical role in providing exceptional onboarding services to new and complex customers.

Key Responsibilities:
  • Provide consistent and high-quality onboarding services to new and complex customers.
  • Work closely with regional field services trainers to ensure seamless transitions and high-quality customer experiences.
  • Develop and maintain strong relationships with clients and patients to ensure their needs are met and exceeded.
  • Collaborate with internal teams to ensure effective communication and coordination.
  • Stay up-to-date with industry developments and best practices to continuously improve services.
Requirements:
  • 5 years of phlebotomy experience, inclusive of pediatric and geriatric venipuncture, capillary collections.
  • Minimum 2 years as a phlebotomist in a Patient Service Center environment.
  • Keyboard/data entry application experience required.
  • Customer service in a service environment required.
  • Must have reliable transportation, valid driver license, and clean driving record.
Preferred Qualifications:
  • Leadership experience is desirable.
Physical and Mental Requirements:
  • Position requires travel.
  • Must be flexible and available based on staffing requirements; weekends, holidays, and overtime may be required.
  • Occasionally lifting up to 25 pounds.
  • May require extended periods of focus.
  • May require extended periods of sitting or standing.
  • Ability to manage stress.
  • Capable of handling multiple priorities in a high-volume setting.
Knowledge and Skills:
  • Knowledge of medical terminology helpful.
  • Demonstrated familiarity and compliance with all protocols, practices, and procedures of Field Services Department.
  • The position requires the ability to effectively communicate in English.
Education:
  • High School Diploma or Equivalent.

Quest Diagnostics Incorporated is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.

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