Customer Service Representative Open Opportunity

4 weeks ago


Tallahassee, Florida, United States State of Florida Full time
Job Summary

The State of Florida is seeking a highly skilled Customer Contact Specialist to join our team. This position plays a vital role in ensuring the smooth operation of our Call Center, providing exceptional customer service to healthcare practitioners and the public.

About the Role

As a Customer Contact Specialist, you will be responsible for performing complex regulatory activities involving health care practitioner inquiries, determining avenues and eligibility for registration, certification, or licensure. You will exercise independent judgment in dealing with potential applicants and licensees, resolving issues and providing personal guidance on certification and licensure processes.

Responsibilities
  • Provides direction, technical assistance, and personal guidance to potential applicants and licensees regarding initial licensure requirements, issuance of licenses, and instructions on electronic fingerprinting.
  • Communicates verbally and in writing with internal and external customers as needed to obtain and provide licensure information.
  • Performs complex research using the department's licensing database to respond to inquiries from applicants, the consuming public, and licensees.
  • Maintains current information on licensees by independently reviewing documentation submitted by licensees and making required changes in the Licensing and Enforcement Database.
Requirements
  • A bachelor's degree in a related field (e.g., communications, business administration) or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment with multiple priorities and deadlines.
What We Offer

The State of Florida offers a competitive salary and benefits package, including:

  • A starting salary of $33,760 annually.
  • An annual leave policy with 13 paid holidays and one personal holiday per year.
  • A comprehensive insurance program, including health, life, dental, vision, and supplemental insurance options.
  • A retirement plan with employer contributions.


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