Content Designer

3 weeks ago


Greenwood Village, Colorado, United States Charter CommunicationsSpectrum Full time

Spectrum's Product and Technology team is driving innovation in the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices.

We are transforming the next era of connectivity and entertainment experiences by collaborating to deliver the highest quality customer experience.

As a Sr Content Designer working with Spectrum's Self Service Products and Platforms team, you will be responsible for crafting in-product, cross-platform messaging and UX writing for mobile applications, responsive web applications, interactive program guides and more.

You will be an expert in Spectrum's voice & tone standards and contribute to the design of innovative customer experiences by collaborating with product designers, UX researchers, accessibility specialists, product managers, and software developers.

Key Responsibilities:

  • Enhance the user experience of a product by crafting content to fit product needs such as product copy, instructional text, UI labels, error messaging, marketing copy, etc.
  • Responsible for consistent cross-product messaging across all digital channels (i.e. web, mobile, TV, wearables, print, voice).
  • Responsible for creating copy that works as part of a UX/UI design solution that is engaging and effective to help achieve business goals.
  • Function as the liaison with product managers, designers and developers to understand and write content that meets business and technical requirements.
  • Create and adhere to voice, tone, style and brand content guidelines.

Requirements:

  • Writing experience: With at least 50% focus on UX writing years
  • Experience with common productivity and design tools (MS Office, Adobe Creative Cloud, etc.)
  • Experience or understanding of basic UX/product design principles
  • Education: Bachelor's degree or equivalent work experience
  • Skills: Understands design thinking and user experience design best practices; in particular, understand the difference between copywriting and content design

Preferred Qualifications:

  • Experience with design and prototype tools such as Figma, Sketch, Adobe XD or similar applications
  • Exceptional writing, editing, and proofreading abilities with a focus on clarity, tone, and consistency
  • Knowledge of organizing and structuring content in a way that enhances usability and accessibility
  • Ability to analyze user feedback and data to inform content improvements and measure content performance

About Spectrum:

Spectrum is a leading provider of high-speed internet, TV, and phone services. We are committed to delivering innovative solutions that enhance the customer experience.

What We Offer:

  • Innovative tools and technology
  • Opportunities for career growth and development
  • A collaborative and dynamic work environment

Equal Employment Opportunity:

Spectrum is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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