Senior Living Implementation Specialist

4 weeks ago

Greenwood Village, Colorado, United States Engrain Full time
Implementation Specialist for Senior Living Accounts

Engrain is revolutionizing the way people find, lease, and manage properties. Our holistic suite of mapping solutions, built specifically for the real estate industry, provides stunning unit-level map visualizations that integrate with countless websites and property tech applications.

As an Implementation Specialist for Senior Living Accounts, you will play a key role in planning, coordinating, and implementing software projects. You will provide exceptional customer service to a diverse clientele, including those with limited technical expertise.

Key Responsibilities:

  • Act as an ambassador for the TouchTour senior living implementation process
  • Ensure the highest quality of work by proofreading content, reviewing design, and testing technology prior to client reviews
  • Conduct product review calls with clients and manage content updates post-software launch
  • Act as the initial point of escalation for the Support Team on senior living projects, products, and client questions
  • Create and maintain project schedules and timelines within project management software to ensure critical milestones are met
  • Direct and coordinate the activities of project resources by routing tasks across multiple departments to ensure projects/client requests are executed efficiently and to the highest standard
  • Influence internal and client decision-makers to clear project issues and roadblocks
  • Develop a comprehensive understanding of the market, industry core trends, and core technologies
  • Provide other assistance, as needed, to support the department's multi-family implementation projects to maintain strong, long-lasting, and mutually beneficial relationships with clients
  • Play a key advisory role in identifying a client's digital marketing strategy, investigating project alternatives, and determining project approaches
  • Conduct live trainings for project stakeholders and users
  • Assist clients with daily challenges by being the subject matter expert, providing innovative and scalable solutions, and troubleshooting technical issues
  • Advise developers on new product features based on client feedback

Requirements:

  • Bachelor's degree preferred
  • 3-5 years of experience in project management
  • Drive and passion for generating high levels of client satisfaction
  • Strong communication skills
  • Extensive experience with managing and problem solving with difficult clients
  • Ability to prioritize client/internal stakeholder requests based on severity
  • Adept at solving problems and making succinct decisions
  • Able to understand new technology platforms and the opportunities/challenges they present, as well as interactive best practices, user experience, and user interface
  • Highly proficient with Customer Relationship Management, Content Management, and Project Management Systems

What We Offer:

  • Annual salary of $55,000 - $65,000
  • Various health, dental, and vision insurance plans to choose from
  • Up to 12 weeks of paid parental leave
  • Up to 18 days annually of PTO & 10 holidays per year
  • Dog-friendly office
  • 401k match up to 4 percent
  • Annual reimbursement for learning & growth opportunities through our Grow450 program
  • On-site amenities include a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge

We are an equal opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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