Customer Service Ambassador

22 hours ago


Las Vegas, Nevada, United States Horseshoe LV Full time
Overview

Horseshoe LV is a leading hospitality company seeking a highly skilled Customer Service Ambassador to join our team. This role requires exceptional communication skills, attention to detail, and the ability to provide top-notch customer service.

About the Role

We are looking for a talented Reservations and Guest Services Specialist to join our front desk team. As a key member of our staff, you will be responsible for taking room reservations, coordinating with VIP guests, and providing personalized services to ensure an unforgettable experience for our patrons.

Key Responsibilities:
  • Taking room reservations and room blocks
  • Assisting with package and amenity deliveries
  • Logging receipts of packages delivered for guests
  • Providing continuous updates, edits, reviews, and additions to the electronic guest database
  • Supporting hotel functions and maintaining a clean and organized work environment
Requirements:
  • High school diploma or equivalent required
  • One or more years of relevant experience preferred
  • Ability to work in a fast-paced environment and provide exceptional customer service
  • Strong communication and problem-solving skills
Compensation

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and qualifications.



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