Manager of Environmental Services Operations

2 weeks ago

Saint Paul Minnesota, United States Healthcare Services Group, Inc. Full time

Position Overview:
Who We Are

Healthcare Services Group, Inc. (HCSG) is a seasoned partner in managing essential services such as housekeeping, laundry, dining, and nutritional support within the healthcare sector. With over 45 years of experience, we have been dedicated to delivering vital services to numerous healthcare communities nationwide.

We pride ourselves on our commitment to fairness in treating our customers and employees, striving for excellence through continuous training and development opportunities for team members at all levels.

Our Company Purpose & Values

Our Purpose is to Foster Fulfillment in Communities.


Our Core Values—Integrity, Collaboration, Empowerment, Passion, and Perseverance (also known as Grit)—guide our decisions and actions both in and out of the workplace.

Who You Are

You are motivated, ambitious, and possess a genuine passion for serving others, with a desire to make a positive impact in your community.

You thrive in collaborative environments, are willing to take initiative, and go the extra mile to ensure tasks are completed effectively.

Your goal is to provide the highest level of customer and resident satisfaction every day.

What We Offer

HCSG provides a comprehensive benefits package designed to support the health and well-being of our associates and their families. Our aim is to enhance the overall quality of life for our employees and their loved ones.


Benefits include FREE Telemedicine and Prescription Discount Programs, alongside a variety of medical, dental, vision, and other supplemental health plans.

*Availability may vary by state.

Training & Development - We prioritize the growth and education of our associates. Our philosophy of promoting from within paves the way for a dynamic and rewarding career with HCSG.


Employee Assistance Programs - FREE access for employees and their families to health, financial, and family services to support overall well-being and mental health.

Employee Recognition Programs - We are committed to acknowledging employees who embody our Company Purpose and demonstrate a commitment to going above and beyond for our Client, Resident, and Employee Communities.


Going Beyond Assistance Fund - A 501(c)(3) nonprofit established by HCSG to provide charitable disaster relief assistance to employees and their dependents during emergencies.

Paid Holidays and Vacation for eligible employees.

Employee Stock Purchase Plan - Investment opportunities available to all eligible employees after two years of service.

Nationwide Opportunities - Transfers available across the country, ideal for active military personnel and their families.

Keeping You Safe


The safety and health of our employees and the resident communities we serve are our top priorities.

Personal Protective Equipment - All employees will be provided with and required to wear appropriate PPE for all tasks.


COVID-19 Vaccination - Employees must comply with all policies as mandated by State, Local, and/or our Customers.

Why HCSG


At HCSG, you will discover a fulfilling, collaborative, and structured environment designed to help you succeed in serving our communities.

We offer engaging opportunities for every stage of your career. HCSG is dedicated to providing growth and leadership opportunities to ensure your success.

Position Summary


Department Manager - Oversee and supervise the housekeeping, laundry, and floor care teams at a designated site, adhering to policies, procedures, and federal/state regulations.

Responsible for leading teams in performing light housekeeping, heavy housekeeping, and laundry aide duties across various shifts.

Training & Development - Facilitate staff training, quality control, and in-service education.

Coordinate and ensure the timely and satisfactory completion of projects and programs within the facility on different shifts.

Conduct regular tours of the building to assess work quality using Quality Control Inspections (QCIs) for documentation.

Reporting - Maintain records of income and expenditures, supplies, personnel, and equipment.

Communication - Serve as the liaison between building occupants or administrators and HCSG staff. Effectively communicate all directives from managers, building occupants, and administrators to HCSG personnel.

Safety - Utilize protective gear for all relevant tasks.

Assist in training staff on the safe and proper mixing and use of cleaning solutions while adhering to all safety protocols.

Report equipment and cleaning product needs or malfunctions to supervisors promptly. Ensure compliance with established standards, safety, and quality guidelines.

Follow infection control and universal precautions policies to maintain a sanitary environment at all times.

Adhere to proper reporting, isolation, and handwashing procedures. Assist in implementing training, quality control measures, and in-service education for housekeeping staff.

Punctuality - Maintain consistent attendance and punctuality. Complete assigned cleaning areas according to schedule. Respond to the paging system promptly.

Customer Experience - Represent HCSG positively by following instructions and being courteous and cooperative with supervisors, colleagues, and client staff.

Resident Experience - Foster positive, pleasant, and tactful interactions with residents, staff, and facility guests.

Qualifications

Exhibit a positive attitude with the ability to follow both oral and written instructions, performing routine, repetitive tasks daily.


Upon completing all necessary training, utilize leadership skills to fulfill all responsibilities independently and safely.

A high school diploma or equivalent is preferred.

Two years of experience in Environmental Services within a healthcare setting and personnel supervision is desired.

Must be reliable and punctual.

Compliance with COVID-19 Vaccination Policies, as required by State, Local, and/or Customers.


Must be capable of lifting/carrying a maximum of 50 pounds, pushing/pulling a maximum of 50 pounds, and standing, sitting, bending, and walking for extended periods.

Must be able to perform routine, repetitive tasks continuously.

Must be comfortable working around food and cleaning products.

Must reside within the service area.


HCSG is proud to be an equal opportunity employer, committed to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions, or affiliations, veteran status, or other legally protected classes.

HCSG also adheres to applicable state and local laws and federal regulations governing nondiscrimination in every location where we operate.


HCSG is dedicated to fostering a vibrant company culture that encourages employees to bring their authentic selves to serve our resident and client communities.

We believe all employees, regardless of position, age, race, religion, beliefs, socioeconomic background, or gender, should work in an environment where they are safe, respected, and treated fairly, with their viewpoints, thoughts, and ideas encouraged and embraced.

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