Patient Care Specialist

7 days ago


Lady Lake, Florida, United States MD Now Full time
About the Role

We are seeking a highly skilled Patient Representative to join our team at MD Now urgent care. As a Patient Representative, you will play a vital role in ensuring that our patients receive exceptional care and service.

Your primary responsibility will be to check-in patients in a timely manner, verify insurance, and review patient paperwork to ensure completeness. You will also be responsible for answering phone calls, providing information, and referring questions to others as needed.

We are looking for a dedicated and customer-focused individual who is passionate about delivering high-quality care. If you have a strong customer service background and are willing to learn and grow with our team, we encourage you to apply.

Key Responsibilities
  • Check-in patients in a timely manner and ensure all Web Check-in procedures are followed
  • Answer phone calls and provide information or refer questions to others as needed
  • Verify insurance and review patient paperwork to ensure completeness
  • Complete Daily Balance Checklist after each shift, including all forms of payment and documentation
Requirements
  • 1 year of clinical experience in a patient care setting is preferred
  • Willingness to travel to other clinics in the area for scheduling purposes
  • Obtain BLS certification within 30 days of start required
  • Strong customer service skills and ability to work with multiple computer programs

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