Patient Services Specialist II
5 days ago
Nemours Children's Health is seeking a highly skilled Patient Services Specialist II to join our Primary Care team in The Villages, Florida. This is a full-time opportunity that offers a $2,500 sign-on bonus for external applicants.
About the RoleThis position is responsible for providing exceptional customer service to internal and external customers as a member of the clinic team. The ideal candidate will have a strong background in customer service, healthcare, and medical office operations.
Key Responsibilities- Provide customer service to patients, families, and healthcare providers in a prompt and courteous manner.
- Collect, maintain, and ensure accuracy of patient information through the use of standard business practices.
- Coordinate all necessary paperwork for registration, scheduling, and appointment.
- Collect and verify patient insurance information, including authorizations and referrals.
- Manage patient accounts, including co-pays, deductibles, and balances.
- Schedule appointments and manage no-show and cancellation processes.
- Communicate effectively with patients, families, and healthcare providers through various channels.
- Coordinate the release of medical records and process incoming and outgoing requests.
- Ensure coding information is complete on billing documents.
- High School Diploma required.
- Specialized training beyond high school preferred.
- Minimum of one to three years' experience in customer service, healthcare, or medical office operations preferred.
- Customer service and healthcare experience preferred.
- Medical office or call center experience preferred.
Nemours Children's Health is a premier pediatric healthcare system that has made a promise to prevent and treat even the most disabling childhood conditions. We are committed to providing culturally relevant care, reducing health disparities, and building a diverse and inclusive environment. We are an equal opportunity employer and welcome candidates from diverse backgrounds.
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