Patient Services Specialist II

5 days ago


Lady Lake, Florida, United States Nemours Children's Health Full time
Job Description

Nemours Children's Health is seeking a highly skilled Patient Services Specialist II to join our Primary Care team in The Villages, Florida. This is a full-time opportunity that offers a $2,500 sign-on bonus for external applicants.

About the Role

This position is responsible for providing exceptional customer service to internal and external customers as a member of the clinic team. The ideal candidate will have a strong background in customer service, healthcare, and medical office operations.

Key Responsibilities
  • Provide customer service to patients, families, and healthcare providers in a prompt and courteous manner.
  • Collect, maintain, and ensure accuracy of patient information through the use of standard business practices.
  • Coordinate all necessary paperwork for registration, scheduling, and appointment.
  • Collect and verify patient insurance information, including authorizations and referrals.
  • Manage patient accounts, including co-pays, deductibles, and balances.
  • Schedule appointments and manage no-show and cancellation processes.
  • Communicate effectively with patients, families, and healthcare providers through various channels.
  • Coordinate the release of medical records and process incoming and outgoing requests.
  • Ensure coding information is complete on billing documents.
Requirements
  • High School Diploma required.
  • Specialized training beyond high school preferred.
  • Minimum of one to three years' experience in customer service, healthcare, or medical office operations preferred.
  • Customer service and healthcare experience preferred.
  • Medical office or call center experience preferred.
About Us

Nemours Children's Health is a premier pediatric healthcare system that has made a promise to prevent and treat even the most disabling childhood conditions. We are committed to providing culturally relevant care, reducing health disparities, and building a diverse and inclusive environment. We are an equal opportunity employer and welcome candidates from diverse backgrounds.



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