Field Service Technician

15 hours ago

Pittsburgh, Pennsylvania, United States Innovation Works Full time
About Optimus Technologies

Optimus Technologies is a pioneering clean energy technology company based in Pittsburgh, PA. We are the manufacturer of the revolutionary Vector System, an EPA-compliant, biodiesel fuel conversion system for medium and heavy-duty vehicles. Our proprietary technology enables vehicles to operate on 100% biodiesel, resulting in drastic reductions in greenhouse gas emissions while reducing operating costs.

Job Description

We are seeking an organized, customer-focused Field Service Technician and System Installer based in Pittsburgh, PA, or the Southern Tier of New York State. The successful candidate will be one of our primary experts on the Vector System, requiring a comprehensive understanding of electrical, mechanical, and software systems.

Responsibilities
  • Become an expert on the Vector system, including electronic, software, hardware, and mechanical components.
  • Work with all aspects of system installations, including vehicle teardown and reassembly, installation of fuel tanks, manifolds, fuel and coolant lines, wiring harnesses, electronic controllers, and display units.
  • Read, interpret, and utilize technical drawings, schematics, electrical diagrams, and manuals to complete system installations, troubleshooting, and repairs.
  • Perform system testing upon project completion.
  • Evaluate, troubleshoot, and repair systems as necessary, utilizing product documentation and manuals.
  • Isolate and resolve complex mechanical, electrical, and control system problems.
  • Maintain open communications with customers to provide troubleshooting and technical support via telephone, email, or in person.
  • Ensure all customers' needs are satisfied in an effective and reliable manner.
  • Lead and execute onsite customer training programs.
  • Research technical issues utilizing internal and external information and resources.
  • Assist with various Vector system component assembly and manufacturing.
Qualifications and Experience
  • ASE diesel certification or equivalent and/or military service in a relevant area and/or a technical AS or BS degree; any related apprenticeship and/or certifications a plus.
  • 3-5 years of related technical or mechanical field service installation or repair experience required; experience in an industrial product design and manufacturing company a plus.
  • Excellent mechanical and electrical troubleshooting and repair skills; heavy-duty diesel engine knowledge a plus.
  • Ability to comprehend detailed product schematics and documentation and follow complex work instructions.
  • Proficient computer skills, especially with MS Office products, and the ability to learn additional software applications as necessary.
  • Demonstrated strong analytical, written, and verbal communication skills with the ability and willingness to work with other team members to solve problems.
  • Proven ability to work independently and under pressure with little or no supervision when necessary.
  • Willingness and flexibility to put in the time necessary to complete projects in a timely manner according to our customer's schedules.
  • Detail-oriented with good organizational skills in prioritizing, scheduling, and time management.
  • Develop strong relationships with customers.
Other Job Requirements
  • Frequent physical activity such as bending, climbing, twisting, standing, and lifting of tools, parts, and materials (up to 70 pounds).
  • Exposure to outdoor, office, warehouse, and shop working conditions.
  • Ability to work around a variety of particulates, lubricants, and chemicals.
  • Valid driver's license with an acceptable driving record; CDL a plus.
  • Approximately 50-75% of domestic travel required.
  • Flexible hours of operation.

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