AWS Technical Support Specialist
1 month ago
About Tata Consultancy Services:
Tata Consultancy Services is a multinational information technology services and consulting company with its headquarters in Mumbai. It operates in 150 locations across 46 countries and is a part of the Tata Group. The company has a global presence with over 600,000 employees worldwide.
About the Job:
**Job Title:** AWS Support Engineer
**Job Type:** Full Time
**Location:** San Jose, CA
**Job Summary:** We are seeking a highly skilled AWS Support Engineer to join our team. The ideal candidate will have a strong background in Java and AWS, with excellent technical problem-solving skills and the ability to communicate complex technical issues to non-technical audiences.
**Key Responsibilities:**
- Provide technical support for AWS-related issues and troubleshoot complex problems.
- Collaborate with cross-functional teams to resolve technical issues and improve overall system performance.
- Develop and maintain technical documentation and knowledge base articles.
- Participate in on-call rotations and provide 24/7 support for critical issues.
**Requirements:**
- 5+ years of professional experience in Java and AWS support.
- Excellent verbal and written communication skills.
- Proficient in Java and AWS.
- Excellent technical problem-solving skills.
**Preferred Qualifications:**
- Solid understanding of distributed systems and cloud architectures.
- Ability to present technical problems to non-technical audiences.
- Experience working in a large engineering environment, coordinating across multiple teams, and leading organization-wide projects.
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