AWS Technical Support Specialist

1 month ago


San Jose, California, United States Tata Consultancy Services Full time

About Tata Consultancy Services:

Tata Consultancy Services is a multinational information technology services and consulting company with its headquarters in Mumbai. It operates in 150 locations across 46 countries and is a part of the Tata Group. The company has a global presence with over 600,000 employees worldwide.

About the Job:

**Job Title:** AWS Support Engineer

**Job Type:** Full Time

**Location:** San Jose, CA

**Job Summary:** We are seeking a highly skilled AWS Support Engineer to join our team. The ideal candidate will have a strong background in Java and AWS, with excellent technical problem-solving skills and the ability to communicate complex technical issues to non-technical audiences.

**Key Responsibilities:**

  • Provide technical support for AWS-related issues and troubleshoot complex problems.
  • Collaborate with cross-functional teams to resolve technical issues and improve overall system performance.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in on-call rotations and provide 24/7 support for critical issues.

**Requirements:**

  • 5+ years of professional experience in Java and AWS support.
  • Excellent verbal and written communication skills.
  • Proficient in Java and AWS.
  • Excellent technical problem-solving skills.

**Preferred Qualifications:**

  • Solid understanding of distributed systems and cloud architectures.
  • Ability to present technical problems to non-technical audiences.
  • Experience working in a large engineering environment, coordinating across multiple teams, and leading organization-wide projects.


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